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Skip toggling between multiple screens. Ozonetel CloudAgent is your single platform for all your support needs. We help you integrate your system with Kapture CRM to boost agent productivity and build more happy customer stories.
Kapture CRM Integration
Seamlessly Integrate Ozonetel CloudAgent
with Kapture CRM
Integrate with Kapture now
Why Do You Need It?
Improved Agent Productivity
Empower your agents to handle more interactions by embedding call handling controls and digital interaction capabilities within the CRM interface.
Screen Pop-ups
Give immediate access to all customer data, ensuring customers don’t need to repeat themselves again and again.
Automated Data Synchronization
Cast out error-prone manual entry and reduce agent after-call work by automatically mapping your contact center interaction data into your CRM customer record.
Appropriate Routing
Connect your customers to the right resource the first time regardless of the channel to improve first contact resolution, and reduce customer effort.
Automated Ticket Creation
Automatically generate a ticket whenever a query comes in. All call-related data is then tagged to the relevant tickets to give a complete context in the future.
Omnichannel Support
Multiple channels in one place. Let agents handle all interactions across channels in a single intuitive interface.
Single Sign-On
Boost efficiency by logging in just once. Agents can now simply sign in using their credentials in the Ozonetel CloudAgent and their job’s done.
Launch a complete contact center today
and explore Ozonetel’s readymade Kapture CRM integration.
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Popular Features in our Kapture Integration
Unified Dashboard
Ozonetel’s live dashboards help you view and monitor key call center metrics like,
Average talk-time
Average pick-up time
Call connect ratios
It is also helpful for managers to simply keep track of the employees who are performing well and can arrange training sessions for those who aren’t with a live system monitor.
Bulk Calling & Virtual Numbers
Sales calls can be done using a Virtual Number assigned to the team and get the conversation recorded for future reference or for auditing sales calls for QA/training.
For Bulk Calling through Kapture CRM, all caller numbers can be added into CloudAgent Dialer using dialer APIs. This helps you automatically initiate calls to clients using our range of Dialer APIs from inserting data to controlling the campaign to purging data.
Plan Well Ahead
The Kapture CRM Integration can help supervisors have a real-time view of the call center load to help plan for additional resources to handle peak traffic time.
All of Social Media in One Place
With social media integration, all the messages from various social media platforms are shown in CRM, with an integrated view of the user from both the online and offline worlds.
Make Calls From Mobile Phones
Agents can also make outbound calls from their mobile app (Kapture Mobile app) using the Click2Call button.
One Real-time Reporting & Monitoring
Get access to over 70 reports to review and improve agent as well as call center productivity.
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