Kapture CRM Integration

Seamlessly Integrate Ozonetel CloudAgent

with Kapture CRM

Integrate with Kapture now

Skip toggling between multiple screens. Ozonetel CloudAgent is your single platform for all your support needs. We help you integrate your system with Kapture CRM to boost agent productivity and build more happy customer stories.

Why Do You Need It?

Improved Agent Productivity

Empower your agents to handle more interactions by embedding call handling controls and digital interaction capabilities within the CRM interface.

Screen Pop-ups

Give immediate access to all customer data, ensuring customers don’t need to repeat themselves again and again.

Automated Data Synchronization

Cast out error-prone manual entry and reduce agent after-call work by automatically mapping your contact center interaction data into your CRM customer record.

Appropriate Routing

Connect your customers to the right resource the first time regardless of the channel to improve first contact resolution, and reduce customer effort.

Automated Ticket Creation

Automatically generate a ticket whenever a query comes in. All call-related data is then tagged to the relevant tickets to give a complete context in the future.

Omnichannel Support

Multiple channels in one place. Let agents handle all interactions across channels in a single intuitive interface.

Single Sign-On

Boost efficiency by logging in just once. Agents can now simply sign in using their credentials in the Ozonetel CloudAgent and their job’s done.

Launch a complete contact center today

and explore Ozonetel’s readymade Kapture CRM integration.

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Popular Features in our Kapture Integration

Unified Dashboard

Ozonetel’s live dashboards help you view and monitor key call center metrics like,

  Average talk-time

  Average pick-up time

  Call connect ratios

It is also helpful for managers to simply keep track of the employees who are performing well and can arrange training sessions for those who aren’t with a live system monitor.

Bulk Calling & Virtual Numbers

Sales calls can be done using a Virtual Number assigned to the team and get the conversation recorded for future reference or for auditing sales calls for QA/training.

For Bulk Calling through Kapture CRM, all caller numbers can be added into CloudAgent Dialer using dialer APIs. This helps you automatically initiate calls to clients using our range of Dialer APIs from inserting data to controlling the campaign to purging data.

Plan Well Ahead

The Kapture CRM Integration can help supervisors have a real-time view of the call center load to help plan for additional resources to handle peak traffic time.

All of Social Media in One Place

With social media integration, all the messages from various social media platforms are shown in CRM, with an integrated view of the user from both the online and offline worlds.

Make Calls From Mobile Phones

Agents can also make outbound calls from their mobile app (Kapture Mobile app) using the Click2Call button.

One Real-time Reporting & Monitoring

Get access to over 70 reports to review and improve agent as well as call center productivity.

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