INTERACTIVE VOICE RESPONSE- IVR System

Fully Customizable, Intelligent IVR System

Trusted by 2500+ Businesses

What is IVR

IVR, or Interactive Voice Response, is a technology that allows callers to communicate with a computer-operated phone system through voice or keypad input. An IVR solution plays pre-recorded audio messages, guiding callers to perform actions based on their inputs, such as providing information, transferring calls or collecting responses. IVR service helps businesses efficiently manage phone calls by automating repetitive tasks and intelligently routing calls to the right department.

How does an IVR system work

An IVR calling system is designed to optimize call handling processes, resulting in efficient and effective customer interactions.

Greet Professionally

Upload recordings or use text to speech to create welcome messages and after-hour messages that greet your customers promptly and politely.

Efficiently route calls

Create multi-level menus, after-hour call routing, callback options, and more. Route calls in ways that best utilize your agent’s skills, and minimize caller wait times.

Answer from anywhere

Route calls to agents working in remote locations, or working from home, based on their skills and time of the day.

Run outbound campaigns

Your IVR can also be used to conduct CSAT surveys, collect feedback or notify customers about offers or dues.

Speak to our sales representative to deploy our IVR solutions

At Ozonetel, we connect you with product experts who will deeply understand your requirements before
recommending a solution that perfectly matches your business goals.

Transform calls with modern IVR features

Do more with Ozonetel IVR System
Call filter
Efficiently handle large call volumes

Screen and categorize incoming calls based on the unique needs of your business. Offer customization options such as caller ID, keywords, or call type for efficient call management.

Call queue management
Significantly reduce wait times

Place customers in a virtual queue to quickly assess their requirements. Offer options for self-service, connecting with an agent, leaving a voicemail, or requesting automatic callbacks.

Call Recordings
Evaluate call quality effectively.

Gather valuable insights into customer-IVR interactions and agent conversations. Improve customer service offerings and provide training opportunities for both new and existing agents.

Self Service IVR
Boost your call handling capacity

Our self service solution are proven to triple call handling capacity while enabling 4x faster response times leading to productive call centers and happier customers.

Personalize every Interaction
CRM and CTI integrations

Instantly recognise your caller and route or answer calls accordingly.

Fully Integrated - CRM Integration
Intelligent Conversations
NLP drives conversational IVR

Replace DTMF inputs with human speech. Our IVR has Natural language Recognition and Natutal language Processing that enables your caller to converse feely with our IVR system. 

Types of IVR Calling System

IVR service come in various types to cater to diverse business and customer preferences.
Hosted IVR

Hosted IVR, provided by third-party service providers via the internet, delivers enhanced flexibility, scalability, and cost-effectiveness to businesses, compared to traditional IVR. It can easily integrate with other cloud-based tool such as CRM, analytics, and chatbots.

Drag & Drop IVR

This type of IVR is simple to use and doesn’t require any coding knowledge to design. Drag and drop IVR offers real-time customization, empowering organizations to dynamically address emerging challenges. Hosted IVR and Drag and drop IVR are not mutually exclusive, as some Hosted IVR solutions may offer Drag and Drop features.

Agent-assisted IVR

This IVR solution is designed to improve agent productivity and route calls to the most suitable agents. The IVR service also provides agents with relevant information about the callers before they answer the call.

Outbound IVR

Leverage outbound IVR solution to reach out to customers or prospects for various purposes such as marketing, sales, surveys, reminders, or notifications. Deliver messages, gather customer feedback, provide interactive choices, or connect with an agent when needed.

Why Ozonetel?

Perfect for a growing call center needs
Robust & Resilient
Unmatched adaptability
Stellar support

Frequently Asked Questions

Ozonetel’s IVR solution can significantly improve inbound call center management by automating call routing, providing self-service options to callers, and ensuring efficient handling of customer inquiries, ultimately enhancing overall customer experience.

An IVR service is a telephony technology that helps businesses to engage with callers through automated voice menus. IVR calling system enables callers to effortlessly navigate, access information, or use services through keypad inputs or voice commands, enhancing their interactive experience.

You can reach out to Ozonetel website and request a free demo or a quote for IVR calling system. You can also contact them by phone or email for more details.

For USA, you can call +1-408-440-5445 or email [email protected]

For India, you can call 1800-123-150150 or email [email protected]

Ozonetel’s IVR solution offers a range of features including call routing, self-service menus, integration with CRM systems, personalized greetings, call recording, analytics, and more. These features are designed to streamline call handling and improve customer interactions.

There are various types of Interactive Voice Response (IVR) solutions, including traditional IVR, drag-and-drop IVR builders, hosted IVR, outbound IVR each catering to different business requirements and preferences.

Yes, it is possible to integrate Ozonetel’s IVR calling system with your existing software. Ozonetel provides open API library for customization and integration with various applications such as CRM, ERP, chatbots, analytics etc. You can also use Ozonetel’s built-in integrations with popular platforms such as Salesforce, Zoho CRM, Zendesk, Freshdesk, HubSpot etc.

Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
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The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
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