AUTOMATIC CALL DISTRIBUTION

A simple way to sort & distribute your calls

Trusted by 2000+ Businesses

Why use an automatic call distributor?

Haphazard call routing or unfair call distribution leads to inefficient agents, long call queues, and dissatisfied customers. That is why companies use an automatic call distributor to segregate incoming calls intelligently and distribute them evenly.

How it works

Easily create call flows with a drag & drop IVR in ways that maximize agent efficiency and ensure customer satisfaction.

Route calls intelligently

Our cloud- based ACD automatically assigns calls or chats to onsite or remote agents as per your predefined rules.
skill-routing
Skill-Based Routing

Divide agents into groups that specialize in handling specific call types, and then route those calls to them. This kind of routing drastically reduces average handle times.

time based routing
Time-Based Routing

Manage shift timings by routing calls based on the time of the day. Also use this to divert after-hour calls to an IVR, a mobile phone, or to agents operating in another time zone.

distribute
Priority-Based Routing

Route calls based on customer categories. Skip call queues for high-value customers and divert them to specialized skill groups.

Distribute calls evenly

Select from idle-agent-first or round-robin distribution to distribute calls in ways that suit your workforce
idle agent

Idle Agent First

When you have a dedicated call center, use this system to equally distribute talk time amongst your agents by first diverting calls to the agent with maximum idle-hours.

Round robin routin

Round Robin Routing

Use round-robin to route calls to a list of agents sequentially. Use this to distribute the number of calls amongst your agents equally.

Create Fallbacks

Don’t keep customers waiting. With Ozonetel, you can specify fallback rules when a callers wait in the queue for longer.
every1
IVR callback

IVR takes a voice message from the caller. The system can alert the supervisor or automate callbacks.

self-service
Self Service

Divert customers to a self-service IVR when call queues are too long

abondaned call alert
Abandoned Call Alert

Get alerted when callers abandon queues and organize callbacks to them.​

acd
Multi-skill Divert

If calls volumes to one skill group are high, divert calls to another skill group.

Loaded With Smart ACD Features

Our ACD is an integral part of our complete contact center suite. Get all the benefits
you need to run an efficient inbound or blended call center.
Sticky Agent​

Deepen customer trust by diverting callers to the same agent every time they call.

CRM Integration

Make call routing intelligent with priority calls and more.

IVR
IVR

Let your IVR attend calls and divert customers to the right agent.

llive dashboard
Live Dashboards​

70+ reports to manage your call queues, agent perofrmance & more.

Why Ozonetel?

Perfect for a growing call center needs
Robust & Resilient
Unmatched adaptability
Stellar support

Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
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The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
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