Call Center Solution

Call center software solves your most critical call center challenges

Trusted by 2000+ Businesses

Instantly go live with a cloud call center solution

inboud support
Inbound Support Solution

Boost service levels with our inbound call solution

outbound service sale
Outbound Service & Sales

Connect faster with our outbound dialers and more

omnichannel interaction
Omnichannel Solution

Add and manage your digital channels with ease

Boost productivity & accelerate response times

We’re Proving Contact Center Software Can Be Better

Easy to scale up or down

With our instant cloud setup and per agent pricing, you can reduce fixed costs and get the flexibility to scale up and down with ease.

Adapts to your business needs

Adapt our computer telephony integration to your existing systems with our open library of APIS for unmatched custom flows, integration with PBX, or even your existing SIP trunk. Plus get ready integrations with almost any CRM or business solution.

Consultative like no other

At Ozonetel, you get 24 X 7 attention from customer support teams with a single point expert who guides you right from product selection till you’re up and running. Plus training and on-boarding at no extra cost.

Ozonetel has helped us maximize agent productivity, increase customer contact rate, easily create multiple campaigns, minimize and track idle time. It’s easy to use, at a fair rate, and their support team is terrific.

Alexsa Torres | Sr. Director, Quality & Customer Experience at RPA Energy

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What to Look for in the Best Call Center Softwares

Modern IVR

Reduce cost per customer with self-service and multi-level IVR options.

Smart Routing & ACD

Accelerate responses with sophisticated routing & automatic call distribution.

Automated Recordings

Auto record calls and view recordings against customer tickets for easy tracking.

Sophisticated Monitoring

Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.

Mobile App

Enable work from anywhere while tracking every call.

Seamless CTI

Easy access to customer information for better conversations and customer interactions.

Multiple Auto Dialers

Speed up every campaign with a choice of predictive & progressive dialers

CRM Integrations
CRM Integrations

Improve conversions with seamless CRM integrations.

Real-Time Reports

Monitor performance across multiple campaigns with ease.

Data Security

Ensure customer privacy by masking customer phone numbers

Click to Call

Sales reps click to call prospects from their CRM

Call Recordings

Call recordings are automatically recorded and logged.

Social Media & Messaging

Quickly respond to customers on Twitter, Facebook,

WhatsApp & SMS

Offer support and proactive messaging on a channel customers love

Conversational AI

Intelligent bots ensure fast responses 24 x 7.

ACD

Intelligently route and distribute chats and calls amongst your agents

Unified Window

One window for agents to answer chats, calls, & messages.

Seamless CTI

Agents see customer data on every conversation.

Amazing customer reviews

"A pleasant experience with a mutual vision to grow and enhance"
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The whole team at Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, always responsive and quick to action! Glad to be working with you!
"One-stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"Ease of use"
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Ease of setup. I took over the Infra setup & I was not exposed to this setup earlier. But, few calls with the technical & account manager helped me answer all the questions and go live at the earliest.
"Excellent Performance"
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Accuracy and appropriate data available in detail
"Advanced and an intensive solution that meets all requirements"
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Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
"Amazing product, great support team and excellent dashboards"
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overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements
Transform your customer experience

Don’t stop at a call center solution. Ask our agents how Ozonetel can unifyand transform your customer journey across multiple platforms with CX hub.

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