Enterprise CALL CENTER SOFTWARE

Globalize growth using enterprise Call Center Software

Trusted by 2500+ Businesses

A central call center for all of your enterprise communications

Eliminate the need for excessive hardware setups and instead manage all of your calls and messages from a central location.
inboud support
Inbound Support Solution

Instantaneously respond to leads

Our dependable solution enables enterprises to meet highly stringent SLAs with 100% uptimes while our rich feature set ensures the highest levels of productivity—while lowering total operational costs by up to 50%. Support customers across voice and digital channels by combining our AI & rule-based self-service bots with advanced routing options.

outbound service sale
Outbound Sales

Burn through call lists

Enterprises use our award-winning dialers with deep CRM integrations and dialer APIs to build highly effective outbound call automations. This includes 30%-60% more efficient sales and telemarketing campaigns, accelerated inbound sales conversion cycles, automated customer service call-backs, and proactive customer support campaigns.

self-service IVR
Consolidated Dashboards

Seamlessly access CRM data

Thanks to our deep CRM integrations, agents can both make and receive calls from within their CRM window leading to an average of 40% higher agent efficiency. They automatically view all customer information during calls and save precious time thanks to our automated call logging.

Text to Speech
Call Transcriptions

Monitor agent performance

Our advanced call monitoring tools enable supervisors and managers to increase first call resolutions, improve quality assurance, compliance and training. This includes 70+ performance & workforce management insights, call recordings, live call monitoring, AI based speech analytics, and automated call transcriptions.

Grow with Ozonetel

Here is why Ozonetel is uniquely placed to serve growing business needs.
Boost Productivity

Flexible pricing allows Ozonetel to grow with you

Easily scale your business

Add and remove someone from your team or CRM seamlessly. So you can expand your platform and team effortlessly to meet your activity levels.

With no annual commitments and a pay-as-you-go model, Ozonetel offers enterprises the most flexible ways to grow and scale their business. Our homegrown platform does not depend on any third party for its core telephony. Alongside our Open API platform, this offers enterprises high interoperability with the rest of the technology portfolio as well as scope to customize their workflows as per their growing needs. 

every1

Calls, chats, social media - all in one place

Optimize customer experience with the Ozonetel CX Hub

Build the seamless, fast, personalized communications your modern customer craves. 

The real challenge for enterprises today is to offer personalized customer experience at scale across multiple channels. This can only be achieved by using a single, robust yet flexible, omnichannel solution with deep CRM integrations and a strong AI foundation. Ozonetel CX hub is built with exactly these needs in mind. With advanced call routing, conversational AI & speech analytics to offer a combination of human and bot support across voice and an emerging array of digital channels including SMS texts, live chat, WhatsApp, and more.

See it in action

Ozonetel believes in ensuring business outcomes! That’s why our experts guide you from selection through deployment, onboarding, and training. Contact us now to speak to an expert.

Ozonetel call center features for enterprises

Ozonetel Auto dialers come packed with every tool and feature you need to
run a successful outbound campaign.
Modern IVR

Reduce cost per customer with self-service and multi-level IVR options.

Seamless CTI

Seamlessly integrate with almost any readym- -ade or homegrown CRM to boost productivity.

Automated Recordings

Auto record calls and view recordings against customer tickets for easy tracking.

Sophisticated Monitoring

Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.

Mobile App

Manage your enterprise call center services from anywhere while tracking every call.

Smart Routing & ACD

Accelerate responses with sophisticated routing & automatic call distribution.

Answering Machine Detection

Skip answering machines to connect agents only to live prospects.

Text to Speech

Quickly automate & personalize IVR messages

Call Recordings

Automatically record every call and view it alongside prospect data in your CRM.

Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
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The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
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You can not only increase productivity but also save costs for your business with Ozonetel.