WHATSAPP BUSINESS SOLUTION

AI-Powered WhatsApp Contact Center Solution

Trusted by 2000+ Businesses

Why use WhatsApp for customer support?

WhatsApp customer support helps you reach your customers on a platform they love.
popular
Popular

With 450 million users & 99% open rates, WhatsApp is the world’s most popular messaging channel.

Highly-productive
Cost-Effective

It’s efficient & cost-effective as agents can handle 3x chats simultaneously, with domestic & international users.

media rich
Media-Rich

Customers and businesses can securely share images, voice messages, locations, and more.

How does it work?

Create & modify your IVR without writing a line of code.

Get a WhatsApp Number

You need a WhatsApp Business API Number/s to get started. If you can’t get one, we connect you to our approved WA Business API Providers, to expedite the process.

Configure it within Ozonetel CloudAgent

This enables you to route & distribute chats amongst your agents, while they seamlessly respond from their dashboards. You can view performance, record transcripts, and manage chat queues with ease.

Integrate with CRM

Integrate with your CRM so that agents can automatically view and edit customer information in a single, unified window while chatting.

That’s it! Publish your new Whatsapp Customer Support number and get going.

Speak to our sales representative to get started.

At Ozonetel, we connect you with product experts who will deeply understand your requirements before
recommending a solution that perfectly matches your business goals.

Key Features

A decade of creating customer communication communications has helped us build a state-of-the-art solution.
omnichannel interaction
Route

Efficiently route WhatsApp conversations to agents in various departments

distribute
Distribute

Distribute chats evenly amongst Your workforce

track
Track

Track performance on 400+ parameters

automate
Automate

WhatsApp Bot greets and replies to L1 queries

Built for Enterprises

Enterprises and fast-growing businesses can quickly experiment with this channel.
Get going with existing teams

Ozonetel’s blended view lets agents who manage other channels support WhatsApp communication front the same window.

Configure a bot in minutes

Our easy drag and drop bot creator can be used to automate messages and offer 24 X 7 support.

All the support you need

Ozonetel ensures 24×7 live phone support, as well as personalized onboarding and training for all your agents.

WhatsApp, Call, Social Media. Manage it all together

CX Hub

Get one platform to manage your customer interactions across WhatsApp, email, social media, messaging channels, and more.

Why Ozonetel?

Go beyond WhatsApp support. Manage all your customer communications on our full-featured contact center solution.
Complete Contact Center Capabilities
Unmatched adaptability
Stellar support

Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
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The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.

Frequently Asked Questions

A number of Business API Providers have been pre-approved by WhatsApp to get businesses their WhatsApp Business AP

Currently, there are stringent rules that prohibit you from sending messages to anyone who has not opted-in for your WhatsApp messaging. So while you can manage some engagement activities, cold sales messages are not possible