CCaaS Platform on WhatsApp

Set up complete contact center operations on WhatsApp

Canned responses won’t drive engagement! We understand what it takes to truly engage your customers and drive results on WhatsApp
Unified Platform
Conversational Intelligence
Efficient to Scale

Manage hundreds of conversations per agent per day

Get started without any heavy investment

Integrate WhatsApp into your current contact center processes with minimal investments

Add WhatsApp to every step of the customer journey

Build intelligent, interactive WhatsApp Campaigns for your customer support, sales, or marketing
WhatsApp CCaaS Platform for sales

Convert high-intent leads with conversational selling. Make it efficient for sales teams to handle more conversations with nearly 80% automation.

  • Nurture prospects & customers with rich-media messages
  • Facilitate mobile purchases, renewals, & reorders on WhatsApp
  • Use the same masked caller ID to send a payment link or brochure directly to customer post-conversation
WhatsApp CCaaS Platform for support

Deflect calls to WhatsApp to treble call center efficiency. Use the same phone number for your calls and Whatsapp messages.

  • Reduce operational cost by up to 75%
  • Automate messages to callers who abandon calls
  • Monitor interaction between agents and customers
WhatsApp CCaaS Platform for marketing

Amplify customer engagement with conversational marketing. Offer personalized campaigns at every step of the customer journey.

  • Automate outbound campaigns for large-scale conversational marketing campaigns
  • Offer personalized promotions
  • Create interactive & proactive customer engagement campaigns

Set up a fully functional contact center on WhatsApp in days

As an official WhatsApp Business provider, we can get your contact center up and running on WhatsApp in days

Everything you need to amplify engagement

Manage it all on Ozonetel’s unified platform
AI powered Chatbots
Conversational intelligence

Deploy a standard, AI-enabled WhatsApp chatbot within a week

Intelligent Routing
Intelligent Chat routing

Setup rules to route chats to the right department or agent

Automated chat distribution

Evenly distribute chats amongst your idle agents

Readymade CRM Integrations
Readymade CRM integrations

Personalize greetings & campaigns with CRM data

CRM ScreenPop
CRM ScreenPop

Agents automatically view customer data while they chat

auto login
CRM auto logging

Every chat is automatically logged into your CRM

Chat Transcripts
Chat transcripts

Your chat transcripts are automatically stored

85 Reports
85+ reports

Track agent performance against 400+ parameters

Blended Dashboards
Blended dashboards

A single intuitive interface that lets you manage WhatsApp + other channels with the same teams

AI-based analytics

Our proprietary algorithm extracts deep customer intelligence from every chat

Why Ozonetel for WhatsApp?

Simplify how you manage and analyze interactions at every step of your customer journey with our intelligent, omnichannel cloud platform

We are known for the fastest deployment times within the industry

Read G2 reviews

Ozonetel WhatsApp for every industry

Here is how businesses use our solutions across industries


  • Abandoned cart alerts & offers
  • Product back-in-stock updates
  • Shipping & refund updates
  • Enable quick reorders


  • Auto-renewal of insurance and other schemes
  • Blocking cards
  • Bonus Points & Rewards
  • Scheme comparisons


  • Appointment booking, rescheduling, & reminders
  • Remind patients about follow-up visits
  • Post care follow-up messages

Amazing customer reviews

"A pleasant experience with a mutual vision to grow and enhance"
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The whole team at Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, always responsive and quick to action! Glad to be working with you!
"One-stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"Ease of use"
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Ease of setup. I took over the Infra setup & I was not exposed to this setup earlier. But, few calls with the technical & account manager helped me answer all the questions and go live at the earliest.
"Excellent Performance"
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Accuracy and appropriate data available in detail
"Advanced and an intensive solution that meets all requirements"
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Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
"Amazing product, great support team and excellent dashboards"
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overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements

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