What should your contact center’s Average Time in Queue, Abandonment Rates, Average Wrap Time and other performance metrics be? Our Contact Performance Benchmarking Report lets you compare yourself against 160 million calls made each year on our platform.
We switched to Ozonetel in late June, 2017. The entire team has been helpful, responsive and eager to answer any questions or get an issue resolved. The initial response is within minutes after submitting a ticket.
I cannot say enough about how they have gone above and beyond in helping us out. They have assisted with issues that belong to our CRM to help get them resolved as well.
The data accessible via Reports will help us immensely in improving our efficiency. They have also been very accommodating in this area as well.
“We have had a great experience working with Ozonetel. We are growing company and they have been a great partner with solid technology and a responsive team to help us tackle the market.”
VALERIE WAGONER (CEO), ZIPDIAL
“Ozonetel has been a good partner for delivering Grameen Foundation's mHealth MOTECH service to the remote population. Integrating with Kookoo worked well for our mHealth solution as it allowed us to focus on our backend rules engine and call flow logic to provide services for improving healthcare and healthcare delivery while Kookoo handled the voice and short messages delivery over mobile network. This flexibility is unique. Operational issues have been few; responses from Customer Care were prompt.”
KAMALIKA SEN, SENIOR PROGRAM MANAGER, GRAMEEN FOUNDATION
“All the registrations done from the website are recorded on Freshdesk. These are then uploaded on the Ozonetel platform and the platform dials out to the registered customers. The Ozonetel and FreshDesk integration is very flexible and we don’t have to buy any hardware and software. Our agents can start dialling using a URL. We can ourselves design the calling pattern whether outbound or inbound using this solution. Aspiring Minds used Inbound calling largely for support and Outbound calling for marketing and sales for all registrations done on the website.”
RAVIRAJ CHAUHAN, ASPRING MINDS
“We rely implicitly on Ozonetel for managing our leads and ensuring that our members have a seamless experience as they reach out to us from our TV campaigns.”
ANUPAM MITTAL, FOUNDER SHAADI.COM