Power Dialer

Your Balanced Dialing Option

Select power dialing for your telemarketing, cold calling, inbound and outbound sales calls to optimize agent efficiency and minimize dropped calls.

Smooth CRM Integration

Push contact lists to the dialer from your CRM window itself in a few clicks.

Flexible Dialing Logic

Lets you choose to dial agent-first or customer-first.

Flexible Data Formatting

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Why Choose a Power Dialer?

  • Agents don’t waste time selecting whom to dial or wait through ringing tones till call connects.
  • A power dialer connects your sales representatives to 2.6 times more leads than a manual dialer.
  • Our statistics show that power dialers improve agent productivity by 150-250%.
  • There are no awkward silences when your caller connects, as compared to a predictive dialer.
  • Zero dead calls as compared to a predictive dialer, which means you don’t have to worry about maintaining FCA dropped call compliance.

When your data quality is moderate to high, you can’t compromise on call quality. When your prospect answers, awkward “telemarketer” delays and dropped calls are an absolute no-no. But when you want to call large datasets, agent productivity is important. In such cases, select the Power Dialer feature for a balanced approach. Because it will let you balance quality with efficiency. The Power Dialer is part of our complete contact center suite that address all your outbound and blended contact center needs. This includes telemarketing, cold calling, inbound sales and outbound sales. Our solution is used across various verticals including real estate, ecommerce, travel, insurance and small businesses.

Why Do You Need These Features In Your Power Dialer?

CRM Integration

Easily Organise And Manage Your Outbound Calls

  • Our open API’s ensure the deepest, smoothest CTI Integrations.
  • Integrates with Zoho, Zendesk, Freshdesk, Salesforce, Kapture and all other leading CRM software.
  • You can easily send contact lists into your power dialer directly from your CRM window in a few clicks.
  • Screenpop integrations ensure that every time a call connects, the customer/prospects transaction history displays on your agent or Sales Development Reps screen.
  • Our CRM integrations also help manage your inbound sales 5x more effectively

FLEXIBLE DIALING LOGIC

Change Your Dialling Logic Based On Data Quality

  • You can change the dialling rules based on data quality.
  • For high data quality, choose customer first.
  •  For low data quality choose agent-first.
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All Features

Inbound

  • Auto attendant
  • Single Level IVR
  • Multi-level IVR
  • Multiple extensions.
  •  Multiple campaigns
  • Offline agent
  • Landline/Mobile call forwarding

Call Controls

  • Warm Transfer.
  • Cold Transfer.
  • Hold.
  • Mute.
  • Call transfer advice
  • Custom Hold music

Advanced CX

  • Artificial Intelligence
  • Voice bots
  • Speech Analytics
  •  Natural Language Processing
  • CRM integrations
  • Screenpop
  • Call+Live chat website widget

Outbound

  • Voice blast
  • Drag & Drop IVR Designer
  • Feedback IVR
  • Announcement IVR
  • Reminder IVR
  • Dynamic Value
  • Auto personalized message

Reports & Analytics

  • Management dashboard
  • Agent status monitoring
  • Call traffic Report
  • Agent Performance Reports
  • Live Wallboards

Advanced CX

  • Artificial Intelligence
  • Voice bots
  • Speech Analytics
  •  Natural Language Processing
  • CRM integrations
  • Screenpop
  • Call+Live chat website widget

Our Clients

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NIIT
intuit
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aspiring-minds

Create an outbound process that’s just right for you

Schedule an appointment with one of our experts today.

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