Why run a blended call center?
Optimizes agent time. Conduct outbound activities when inbound volumes are low
Holistic service & sales
Gives your agents all the tools they need to win trust and resolve problems
Better customer relations
Enables a single agent to fully manage a customer account
How it works
Our cloud-based solution can be set up in minutes. No hardware or software is needed. Simply log in to get started. And scale up or downsize agents instantly.
Build call flows
Use our intuitive, visual interface to build multi-level IVRs with ease. Design better call flows and self-service without writing a line of code
Evenly distribute workloads amongst your agents whether they’re working from home or office, anywhere in the world.
Monitor & manage
Get 70+ real-time and historical reports to supervise agents from anywhere, and help them faster when things go wrong.
Speak to our sales representative to get started.
At Ozonetel, we connect you with solution advisors who will deeply understand your requirements to
recommend a solution that perfectly meets your business goals.
Configurable multi-level IVR
Speech Recognition, Drag & Drop IVR, Text to Speech
Define custom call logic
Automatic call distribution
Easy workforce management
Agent performance, call queues
Impress callers with an automated menu
Ready CTI connectors
Screen pop, Click to call & more
Recordings & Reports
Bulk downloads, comprehensive insights
Predictive, Progressive, IVR Dialer
Work from anywhere