Ease customer communications with virtual phone numbers

Trusted by 2000+ Businesses

What is a virtual phone number?

A virtual phone number is a telephone number without a physical extension linked to it. With virtual numbers, your executives can make or receive calls on their mobile phone, landline, or computer systems.
A virtual phone number solution allows you to track & record your calls, route them to the right agent or department with ease, and ensure secure customer communications.

Benefits of Ozonetel's virtual number solution

Learn how your business can use our virtual numbers to improve customer communications.
Toll-free numbers

Publish a single toll-free number for your support calls or marketing campaigns. Route and distribute calls amongst your agents with ease.

Local numbers

Use local numbers to increase pick-up rates for your telemarketing campaigns.

Direct numbers

Assign direct numbers so customers can call account managers, sales reps, delivery agents, or service engineers without knowing their personal numbers.

Get a virtual IVR number that works for you!

Ozonetel offers toll-free numbers across 150 countries and local numbers across 66 counties, so you can get the right one for your business. Talk to our sales team to learn how this can improve your marketing campaigns or customer experience goals.

Types of virtual numbers your business can use

It is crucial to choose the right one to represent your business, as your virtual phone number is customer-facing.

Toll-free numbers

Your business can use our toll-free number solution to create a customer service helpline that is easy (and free) for customers to call. Toll-free numbers can also boost  successful marketing campaigns.


Local numbers

We provide businesses across the globe with virtual numbers that look like local landline or mobile phone numbers. This improves answer rates on their outbound calling campaigns.

Free your team to call-from-anywhere with Ozonetel's virtual IVR number solution

which one can solve your business communication challenges: A virtual phone number solution powered by cloud telephony, or a complete call center solution? Talk to our experts to learn more.

Features of a virtual phone number

Our virtual phone numbers are powered by cloud telephony. So when you buy virtual numbers from Ozonetel, you get all the tools required to manage & track your calls.
Smart routing

You can define which department or agent to route incoming calls based on time, day, department & more. Direct where incoming calls will land throughout a single call center or multiple locations.


With an IVR, you can immediately answer any incoming calls with a professional auto-attendant.

Integrate SMS and more

Integrate customer communications across SMS, texting, WhatsApp, social media, and more.

Call recordings & insights

Automatically record calls made to and from your company's virtual numbers for training & quality purposes. Access 40+ reports for actionable insights on agent and team performance.

Call forwarding

With call forwarding, you can route incoming calls to the right executive, even if they're on the move, without your customer knowing. Call forwarding routes calls to their mobile phones, landlines, or softphones (on their computer systems).

Monitor in real-time

The Real-time dashboard allows supervisors to monitor calls, whisper, snoop, or join in during high-intent calls.

How to setup virtual numbers for your business?

Get a virtual number and set up your customer communication in minutes

Get a virtual number

Choose either local numbers or toll-free virtual numbers based on your business needs.


Define your call logic

You can define where calls made to your virtual number will land. Route them to a any specific department or agent. Integrate with your CRM if needed.


Start calling. track instantly

You are ready to go. Your customer can call your virtual number or they can mask your agent’s caller id when they call out. Every call is tracked, recorded, and ready to analyze.

Innovate with virtual numbers

Some of India's largest startups have scaled up their customer communications and marketing campaigns using Ozonetel’s open API platform along with our virtual number solution in innovative ways. Talk to our team to learn more

How businesses use Ozonetel’s virtual numbers?

Centralize call center operations

Publish a toll-free virtual number on your website or advertisements. Your business can route this single virtual phone number to multiple phone lines, and concurrently answer thousands of calls with teams located on a single premise, across multiple offices in different geographies, or even in their own homes.

Improve relationship management

With a virtual number solution, your relationship manager or sales reps can call their client using their own mobile phones. The actual caller id is masked by the virtual number. Clients can save and call back this number any time. This helps improve relationship management while our system logs every call into your CRM to enable better compliance and tracking.

Track marketing campaigns

We help marketers improve their campaigns with our virtual numbers solution. We deliver a separate virtual phone number for each of their campaigns. Marketers also receive a dashboard to track their campaign performance and calculate returns on their ad spend across campaigns.

Improve last-mile delivery

When your service engineer or delivery agent speaks to customers directly from their mobile phones, it can resolve issues faster, lead to better delivery outcomes, and improve customer satisfaction. With Ozonetel's virtual number solution, you can mask their caller I.D. with a virtual number, and also record and track their call for compliance, training, and dispute resolution.

Food Delivery

Zomato connects 10K+ restaurants with a virtual number solution

Electronics & Consumer Goods

Kent RO enables & tracks its service engineers with a virtual number solution


LifeShield Enterprise tripled answer rates with virtual phone numbers

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Frequently Asked Questions

You can get a virtual phone number through a cloud telephony provider such as Ozonetel. You can choose either local numbers or toll-free virtual numbers based on how you plan to use the phone numbers.

For a sales or telemarketing campaign, choose local numbers as they will improve your answer rates. If you want to set up a customer helpline, choose a toll-free number. To publish a toll-free number on your website, OOH, or digital ads, you can use a vanity number that’s easy to remember. Contact us to know more or to schedule a free trial

How do virtual numbers work?

Virtual numbers work using cloud telephony and VOIP (Voice over Internet Protocol) technology. In countries like India with VOIP restrictions, the call is first forwarded to a PRI line and then routed to the agent. 

What is a virtual business phone number?

A virtual business phone number is a customer-facing number that exists independently of a physical phone line. You can route this number to multiple lines and manage multiple concurrent calls. You can use the same number for inbound and outbound calls or select a separate number for both.

Ozonetel provides business phone numbers for many small and growing businesses. Contact us to try our solution for free.

To get a virtual number for WhatsApp, you will need to validate it using phone call validation. First, install WhatsApp or WhatsApp Business on your device and input your virtual phone number. On the virtual phone number, you may not receive the security OTP message. Wait for the OTP timer to expire before selecting “Call me” to verify the OTP. Once you have received the verification code, input it into WhatsApp and proceed.

 Contact us if you want to use multiple virtual numbers for a business campaign on WhatsApp using WhatsApp Business API. You can also run successful customer support on WhatsApp, without virtual numbers using a solution that combines AI-based chatbots with automated chat routing to agents who can answer the chats from dashboards on their computer system. Learn more here.

There are many ways to acquire a virtual phone number for WhatsApp. This can be done with the minimum effort, as numerous companies offer virtual phone numbers.

However, finding one that is both reputable and free may be tough. TextNow, Hushed, Talkatone, and SMSRecieveFree are examples of  such services.

It is possible to get virtual phone numbers across multiple geographies. Your cloud telephony provider should be able to do this. If you don’t have a cloud telephony provider, contact us. We provide virtual phone numbers (along with our cloud telephony solution) across India, Canada, the United States, Singapore, UAE, and more.