SALESFORCE CTI

A full-fledged contact center within Salesforce

Try it free
Trusted by 2000+ Businesses

Easier sales, happier customers

Sales teams are 30% faster at closing calls with Ozonetel’s Salesforce CTI
unified window
Unified window
& screenpops

Dial, answer, or transfer calls from within Salesforce. See relevant customer data during calls.

call logging & advanced_analytics
100% Call logging
& advanced analytics

Never miss a lead. Every call even abandoned ones, are auto-logged by our CTI.

custom-call-logi-c-1
Custom call
logic

Build complex IVRs and customer call flow with our drag and drop IVR. Use open APIs for an added layer of customization

Loved by implementation partners & users alike

We go the extra mile to ensure you get the results you seek
100% dependable, proven platform

Our robust platform handles 12 million calls and 50 million API hits daily. Distributed international points of presence ensure clear voice quality across 150+ countries.

Works with any telecom provider

Ozonetel’s solution ensures the best call rates. But if you don’t want to change your telephony provider, we offer a unique system of integrating with your existing telecom trunk.

Loaded with features

Ozonetel is packed with the routing, number masking, call distribution, and dialer features you need to run truly effective campaigns,

See features

“Ozonetel's superior call handling features & easy-to-use API's allowed Stetig to create a holistic CTI solution for many of our marquee customers. This has created a platform that can be leveraged and enhanced further. The integration framework goes much further than the usual screenpops and call logging. This brings the telephony layer closer to the business processes. The call details including call timing, call logging, call recording, etc. are used for real time analytics and improve the operational efficiency."

Ankur Priyadarshan | Stetig Consulting| Salesforce Gold Implementation Partner

stetig
Read Customer Story

Features list

Get all the features you require to route, distribute,
monitor, and manage communications better.
Inbound
  • IVR
  • Auto Attendant
  • Custom Hold Music
  • After hour routing
  • Voice mail
  • Skill routing & Hunt Groups
  • Automatic Call & Chat Distribution
Agent Features
  • Mute & Hold
  • Multi-Party Conference
  • Consultative Hold
  • Warm & Blind Transfer
  • Screen Pop Notifications
  • Offline Agent Feature
Outbound & Omnichannel
  • Virtual Numbers
  • Click to Call
  • IVR Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • SMS Plugin
  • Social Media Integration
Management Features
  • Call Recordings
  • Live Call Monitoring
  • Supervisor Barge In
  • Abandoned Call Reports & Alerts
  • Reports & Alerts
  • Agent Status & Productivity Reports
  • Voice Mail Alerts
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