Your Trusted Platform for Enterprise CX.
Ozonetel combines security, privacy, compliance and reliability to help enterprises protect customer
data, meet regulatory requirements and scale customer experience with confidence.
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Trust is the foundation on which enterprise CX is built. At Ozonetel, it shapes how we protect data, govern access, maintain compliance and build a platform enterprises can rely on. These standards apply across every conversation, integration and AI-powered experience, giving businesses the confidence to innovate and scale their CX.
Atul Sharma​
CEO & Co-Founder | Ozonetel

CERTIFIED & COMPLIANT

Enterprise Trust,
Built into Every Layer of CX

4,000
Enterprises
Worldwide
7B+
Customer
Conversations Annually
300K+
Daily Platform
Logins
150+
Global Markets
Served

The Foundations of Enterprise Trust

Four pillars define how Ozonetel protects data, meets enterprise standards
and keeps critical customer experiences running.

Security at every layer

Enterprise-grade access control, encryption and 24×7 monitoring protect every conversation and integration.

How we protect access

  • SSOSecure authentication through your existing identity provider.
  • MFAAn additional layer of verification for every account.
  • RBACGranular permissions for agents, supervisors and admins.
  • SAML & SCIMFederated access and automated user provisioning.
Your data is protected
Access Verified

Privacy by design

Your data is used to run your operations, with controls designed to support privacy and data protection.

How we protect your data

  • EncryptionData encrypted in transit and at rest.
  • Data residencyOptions for regulated and geography-sensitive customers.
  • AI data controlsCustomer data is not used to train external AI models without explicit consent.
  • Data rightsSelf-service export and deletion aligned with GDPR rights.
Encrypted end to end
Consent respected

Trustworthy compliance

Recognized standards and regulatory frameworks support enterprise security, privacy and governance.

Standards we support

  • ISO 27001 & ISO 20000-1Information security and IT service management.
  • ISO 27701Privacy information management and data protection.
  • SOC 2 & PCI DSSControls for security, availability and payment-related data.
  • HIPAA & ISO/IEC 42001Healthcare data protection and responsible AI management.
ISO 27001 certified
Audit ready

Reliability at scale

Higher uptime, resilient infrastructure and continuous monitoring help keep CX running.

How we keep CX running

  • 99.99% uptime SLADesigned for dependable platform availability.
  • Geo-redundant infrastructureBuilt-in resilience across environments.
  • Automatic failoverHelps maintain continuity through disruption.
  • 24 × 7 monitoringContinuous security and NOC oversight.
Geo-redundant
Failover ready

Trusted by enterprises that put CX first

Questions? We're here to help.

Our security team responds directly to enterprise due-diligence requests, questionnaires, and audits.

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Frequently Asked Questions

Ozonetel holds ISO 27001:2013, ISO 20000-1:2018, ISO 27701 (PIMS), SOC 2, and ISO/IEC 42001 certifications, and is HIPAA-compliant for healthcare customers.

No. Ozonetel never uses customer data to train third-party or external AI models without explicit consent.

Ozonetel offers data residency options for regulated and geography-sensitive customers.

Yes. Call recordings and conversation data are encrypted in transit and at rest, governed by role-based access controls.

Yes. Ozonetel is PCI DSS compliant, supporting secure handling of card payments over voice and IVR.

You can sync contacts, auto-log calls, access customer history, and route calls intelligently without any custom development. 

Through self-service security and audit reporting, or directly from Ozonetel’s security team.

Ozonetel maintains real-time status and incident transparency on its status page, backed by geo-redundant infrastructure and automatic failover.

Ozonetel’s APIs and integrations follow the same security-driven architecture applied across infrastructure, application, and data layers.

Yes. Ozonetel supports consent and compliance requirements for outbound calling, including TCPA and DND adherence.

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