SMALL BUSINESS CALL CENTER SOFTWARE

Facilitate growth using small business call center software

Trusted by 2500+ Businesses

A central call center for all of your small business communications

Eliminate the need for excessive hardware setups and instead manage all of your calls and messages from a central location.
inboud support
Inbound support solution

Instantaneously respond to leads

Our business phone system offers advanced call routing that efficiently distributes inbound calls amongst your staff. Your teams can answer from anywhere while you can supervise and monitor them with ease. You’ll gain access to cutting-edge technology and customization options that make it easy for you to run and scale support operations without any help from an IT team.

outbound service sale
Outbound sales

Burn through call lists

An all-in-one solution that helps you improve outbound service and sales, ensuring efficiency even with smaller teams. Use local numbers to triple your telemarketing answer rates. Use automation to call inbound leads within minutes. And track key metrics that help you continuously improve operations.

self-service IVR
Consolidated dashboards

Seamlessly access CRM data

Did you know that small business call centers are nearly 30% less efficient because agents find it difficult to access customer information? Ozonetel seamlessly integrates with almost any CRM, including homegrown ones, to ensure that agents automatically view customer data on every inbound and outbound call.

Text to Speech
Call transcriptions

Monitor agent performance

Ozonetel offers advanced call monitoring tools to improve training, compliance, and call center performance. This includes call recording, live call monitoring, 70+ performance reports, and advanced options such as automated call transcriptions.

Grow your small business with Ozonetel

Here is why Ozonetel is uniquely placed to serve growing business needs.
Boost Productivity

Flexible pricing allows Ozonetel to grow with you

Easily scale your business

Add and remove someone from your team or CRM seamlessly. This way, you can expand your platform and team effortlessly to meet your activity levels.

Our flexible, monthly, pay-as-you-go pricing makes it easy for you to scale up or downsize anytime. Our international presence with local phone number availability across 160+ countries also ensures that we can support your expansion plans across the country or world.  With Ozonetel, you get enterprise-grade features right from the start, and you can add more AI-based capabilities as and when you need them.

every1

Calls, chats, social media - all in one place

Optimize customer experience with the Ozonetel CX Hub

Build the seamless, fast, personalized communications your modern customer craves. 

Ozonetel CX hub is the easiest way for small businesses to explore omnichannel capabilities. Our unified platform enables you to use the same teams to handle calls, chats, and social media. This makes it easy for you to explore and scale new digital channels without any heavy investments or team-building efforts. 

Our in-built contact manager for small businesses helps you ensure a consistent customer experience even before you’re ready to invest in a CRM. And our chatbots can ensure high efficiency and low cost of operations while giving customers the 24/7 availability and fast responses they crave.

See it in action

Ozonetel believes in ensuring business outcomes! That’s why our experts guide you from selection through deployment, onboarding, and training. Contact us now to speak to an expert.

Ozonetel call center features for small business

Ozonetel Auto dialers come packed with every tool and feature you need to
run a successful outbound campaign.
Modern IVR

Reduce cost per customer with self-service and multi-level IVR options.

Seamless CTI

Seamlessly integrate with almost any readym- -ade or homegrown CRM to boost productivity.

Automated recordings

Auto record calls and view recordings against customer tickets for easy tracking.

Sophisticated monitoring

Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.

Mobile app

Manage your small business's call center services from anywhere while tracking every call.

Smart routing & ACD

Accelerate responses with sophisticated routing & automatic call distribution.

Answering machine detection

Skip answering machines to connect agents only to live prospects.

Text-to-speech

Quickly automate & personalize IVR messages.

Call recordings

Automatically record every call and view it alongside prospect data in your CRM.

Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
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The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
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