Ozonetel Blog

Blog 2018-05-25T04:33:02+00:00

5 things we look forward to at Zoholics 2019

Zoho’s annual global conference, Zoholics descends upon us on April 9, 2019: And we’re really looking forward to it. With the technology advances in AI and automation, this year’s user-conference at Austin, TX promises to be enlightening and exciting at the same time! Last year’s Zoholics gave us an opportunity to present our KIA (Voice + Chat) widget to the world. In fact, that’s where we launched it! We got lucky with a direct interaction with the awe-inspiring Sridhar Vembu (who gave us some great advice).We also got fantastic exposure to the Zoho partner ecosystem. And a wonderful opportunity [...]

By | March 28th, 2019|Categories: Ozonetel|0 Comments

How 10 Latam companies create great customer interactions.

When you are a customer-centric business, it shows. Learn what these 10 South American countries are doing right and explore the tools to make it happen for you. You can’t buy customer loyalty. You need to build it one experience at a time. The best businesses know how to evoke positive emotions on every customer interaction—whether in-store, online, on social media, via your app, email, or during phone calls. Blake Morgan’s article on “The 10 Most Customer-Focused Companies In South America” inspired us to explore what they were getting right: #1. Arcos Dorados - Lesson learned: Empowered employees deliver [...]

By | March 25th, 2019|Categories: Ozonetel|0 Comments

5 top musicians’ suggestions for your business hold music.

Have you ever been put on hold when calling a customer care number to make an important enquiry or report a complaint, while the voice on the other line gets replaced by a jarring tune? Been irritated by it? Has it made you feel reassured, or even comforted? Like it or not, all of us have sometime or the other experienced ‘hold music’ as it is called, or music that callers have to listen to while they wait in a queue to get connected to a representative or agent, or when an agent puts them on hold. There are [...]

By | March 12th, 2019|Categories: Ozonetel|0 Comments

Top 5 ways to reduce customer wait times

Don't keep callers waiting on hold or on long call queues. These 5 resources outline the top ways to reduce hold times for your customer:   Keep call queues short. Our call queue management blog outlines how automatic call distribution, fallback rules, reports, voice mail and abandoned call alerts help you reduce wait times in call queues. Route calls effectively. When you route calls effectively, you send customers to the right agent automatically and they don't have to wait in queues while being transferred. Our call routing blog explains how to use skill hunting to route calls effectively. Manage [...]

By | March 9th, 2019|Categories: Ozonetel|0 Comments

Do customers like your voice bot? Tips to ensure a good persona.

Bots with boring generic robotic voice only belong in campy sci-fi movies. The key features when planning a conversational interface for your business are: Its ability to understand your customer, its ability to allow interruptions, quick response times, AI-powered continuous learning ability, and its ability to quickly connect with human backup at the slightest hint of trouble. But when all that’s done, don’t forget to infuse a bit of personality into your bot. It could go a long way in refreshing your customer experience. Designing personality-driven voice bots So how do you go about creating personality? Unfortunately, there aren’t some [...]

By | March 6th, 2019|Categories: Ozonetel|0 Comments