Ozonetel Blog

Blog 2018-05-25T04:33:02+00:00

Everything call centers should know about HIPAA

Does your healthcare practice use a VOIP a cloud telephony system to communicate with patients, forward or answer calls? Or does your call center cater to the healthcare vertical? In either case, HIPAA awareness is critical for you. We’ve compiled an exhaustive blog on everything you need to know about HIPAA compliance for your call center or phone communications. What is HIPAA? HIPAA or Health Insurance Portability and Accountability Act of 1996 is a United States legislation. It offers data privacy and security for the safe upkeep of the medical information. This act came into being after a series [...]

By | August 28th, 2019|Categories: Ozonetel|0 Comments

Can an IVR be part of a work of art?

Would you ever imagine that an Interactive Voice Response can be part of a work of art? Yes, the very same IVR, or voice response that greets you when you call businesses to book appointments (or complain).  In the right hands (and with the right voices) apparently, it can. Project “On Her Own” is one of the grant winners of the Gender Bender Project 2019— a joint venture by the Sandbox Collective and the Goethe-Institut / Max Mueller Bhavan.  The project encourages women to call a phone number where they can listen to a story, and then leave a story [...]

By | August 9th, 2019|Categories: Ozonetel|0 Comments

9 Strategies to integrate Social Media with your Customer Care

Learn how social media can help you deliver better support than ever before. Social media platforms provide customers with more power and influence than ever. When they are happy with a brand, they take to their favorite platforms to express their delight. Likewise, a disgruntled customer will also take to social channels to express disappointment. And this has a wide-ranging impact: 45% of consumers share bad customer service experiences via social media. 88% of people trust online reviews written by other consumers as much as they trust recommendations from personal contacts.   Therefore, it makes sense for businesses to aim [...]

By | July 29th, 2019|Categories: Ozonetel|0 Comments

Smoothly switch from chat to voice calls on Intercom

Announcing Ozonetel’s seamless integration with Intercom. A chat window on your website is a quick, inexpensive way to provide instant support to a customer or prospect. But have you noticed that when conversations start getting interesting, being limited to typing is frustrating? Because, when a prospect gets excited about your product, or when a customer gets over -agitated, being able to speak to someone is invaluable. We’ve always believed that chats and voice complement each other. Now businesses that use Intercom for chatting with customers can explore the massive dual benefits of voice + chat. [...]

By | July 16th, 2019|Categories: Ozonetel|0 Comments

Customer Calls, WhatsApp Chats & Zendesk: Now all in one place.

Announcing a single dashboard within Zendesk to manage both regular calls and WhatsApp chats. Just when you thought you've created the perfect customer experience, someone moves the goalpost. Last year when Whatsapp announced its WhatsApp for Business API, it became the hottest new channel to connect with customers. The pressure was on.  Businesses needed to get their Whatsapp Business API number and smoothly blend it into their omnichannel support offering. For businesses using Zendesk, we've got some great news. Our brand new integration gives you an easy way to seamlessly manage your WhatsApp messages and phone calls from within [...]

By | June 27th, 2019|Categories: Ozonetel|0 Comments