What is an inbound call center solution?
How Our Inbound Call Center Works
Build your IVR & call flow
An intuitive, visual interface lets your team build complex, multi-level IVRs with ease. Design better call flows and self-service without writing a line of code.
Setup ACD & call routing
Route call by skill and evenly distribute calls amongst your agents whether they’re working from home or office, anywhere in the world.
Integrate your CRM
Readymade integrations with all major CRMs gives agents instant access to relevant caller information on every call. This help you accelerate speed of resolutions, ensuring happier agents and customers.
Monitor & Manage
Live monitoring allows managers to supervise agents from anywhere, and help them in real time. 70+ reports plus accessible call recordings gives you all the insights you need to boost performance.
Speak to our sales representative today
At Ozonetel, we connect you with product experts who will deeply understand your requirements before
recommending a solution that perfectly matches your business goals.
There are several features that differentiates the best inbound call center software from the rest. We have the most powerful workforce management tools and agent tools to create a seamless customer experience.
Businesses use our omnichannel texting platform in multiple ways to deliver proactive customer support and engage audiences
Businesses use inbound call center solutions to efficiently manage and respond to customer support or inbound sales queries. They employ several key features such as interactive voice response and call routing to all incoming calls. Here are examples of how businesses use Ozonetels’ cloud solution to amp up service levels and customer satisfaction scores.
Robust & Secure
Amazing customer reviews
Need a more comprehensive solution?
Blended Call Center
Use the same solution to manage your inbound calls, callbacks, and outbound calls.
Manage customer interactions across email, social media, messaging channels and more.