INBOUND CALL CENTER SOLUTION

Inbound Call Center Software quickly connects customers to agents. Anytime, anywhere.

Trusted by 2000+ Businesses

What is an inbound call center solution?

An inbound call center solution is a software that helps business manage how their inbound calls are routed, distributed, and answered. A cloud based call center is a browser based, and requires no setup or software. You simply login to answer calls, or route and monitor your agents.

How Our Inbound Call Center Works

Because our solution is cloud-based, its easy to instantly setup & scale.

Build your IVR & call flow

An intuitive, visual interface lets your team build complex, multi-level IVRs with ease.  Design better call flows and self-service without writing a line of code.

Setup ACD & call routing

Route call by skill and evenly distribute calls amongst your agents whether they’re working from home or office, anywhere in the world.

Integrate your CRM

Readymade integrations with all major CRMs gives agents instant access to relevant caller information on every call. This help you accelerate speed of resolutions, ensuring happier agents and customers.

Monitor & Manage

Live monitoring allows managers to supervise agents from anywhere, and help them in real time. 70+ reports plus accessible call recordings gives you all the insights you need to boost performance.

Speak to our sales representative today

At Ozonetel, we connect you with product experts who will deeply understand your requirements before
recommending a solution that perfectly matches your business goals.

Key Features

There are several features that differentiates the best inbound call center software from the rest. We have the most powerful workforce management tools and agent tools to create a seamless customer experience.  

Businesses use our omnichannel texting platform in multiple ways to deliver proactive customer support and engage audiences

Businesses use inbound call center solutions to efficiently manage and respond to customer support or inbound sales queries. They employ several key features such as interactive voice response and call routing to all incoming calls.  Here are examples of how businesses use Ozonetels’ cloud solution to amp up service levels and customer satisfaction scores.

Why Ozonetel?

A perfect contact center solution for growing call center needs
Robust & Secure
Unmatched adaptability
Stellar support

Amazing customer reviews

"A pleasant experience with a mutual vision to grow and enhance"
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The whole team at Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, always responsive and quick to action! Glad to be working with you!
"One-stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"Ease of use"
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Ease of setup. I took over the Infra setup & I was not exposed to this setup earlier. But, few calls with the technical & account manager helped me answer all the questions and go live at the earliest.
"Advanced and an intensive solution that meets all requirements"
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Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
"Amazing product, great support team and excellent dashboards"
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overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements
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