PREDICTIVE DIALER SOFTWARE

Convert more leads per minute

Trusted by 2000+ Businesses

What is Predictive Dialing?

Predictive dialing is an outbound dialing system that automatically dials phone numbers from a database while mathematically estimating agent availability. The dialer skips answering machines and busy tones to connect only to live prospects. With virtually zero idle time, this system of dialing ensures the highest agent productivity and is therefore the fastest option for outbound calling.

Setup a predictive dialing campaign today!

No heavy IT investments required. Our cloud-based predictive dialers are easy to set up and use.
1. Login from anywhere

Run a successful sales or marketing campaign from anywhere in the world. Superv- isors and agents can work-from-anywhere with simple browser login.

2. Define your calling rules

Create a new outbound campaign, select “predictive” dialing, and define various parameters such as campaign run-time and number of retries.

3. Connect with live prospects

The dialer estimates agent availability and automatically connects agents to live prospects. It monitors answer ratios to continuously improve results.

4. Continually improve productivity & compliance

Supervise your campaigns in real-time to ensure high connectivity rates and low drop ratios. Reduce dialing ratios to maintain drop ratios above 3% for compliance.

Amplify your sales, telemarketing, & collection efforts

Ozonetel’s predictive dialer enhances every outbound call
High-quality conversations

Our dialers seamlessly sync with almost any CRM to arm your agents with relevant customer data on every call. Call logging is automated and workflows can be streamlined.

Better answer rates

Display local numbers, and strategically schedule calls and retries to increase your chances of people answering your calls.

Flexible dialer modes

With Ozonetel, if your predictive dialer is not performing you can quickly switch to other dialing modes.

Ozonetel has helped us maximize agent productivity, increase customer contact rate, easily create multiple campaigns, minimize and track idle time. It’s easy to use, at a fair rate, and their support team is terrific.

Alexsa Torres | Sr. Director, Quality & Customer Experience at RPA Energy

rpa

Predictive Dialer Features

Packed with every feature you need
Answering Machine Detection

Skip answering machines and voice mail to connect only with live prospects.

Multiple Number Formats

Our dialer understands multiple number formats, so you don't waste time editing before uploading.

Efficient Retry Rules

Schedule the time and number of retries to maximize chances of pickup.

SMS Plugin

Follow up your answered and unanswered calls with a text message to improve recall.

Outbound IVR & Bots

Use our drag & drop IVR and voice bots to automate your campaigns fully or partially.

Live Monitoring

Call supervisors can easily monitor individual agent performance. Barge in to listen or help agents during calls.

Why Choose Ozonetel?

From growing companies to huge enterprises, Ozonetel is the #1 choice
popular
Dependable

ISO certified. HIPAA compliant. 99.9% uptime across millions of daily calls across the globe.

Data Security
Adaptable

Built on an open cloud foundation that fully adapts to your existing systems.

customer support
Personalized

Unparalleled one-on-one support from product selection to onboarding and training.

Turn leads into loyal customers

Don’t stop at dialers. Our solution experts can show you how our AI-based omnichannel solution can transform every step of your customer journey.

Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
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The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
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Frequently Asked Questions

The main factors used by the algorithm to predict agent availability includes:

  • Answer ratio of the past hour/specified period of time.
  • The total number of agents logged in.
  • AHT of Agents ( talk time + Wrap up time) 

The average number of breaks taken by agents.

Predictive dialers are used most frequently for debt collection calls.  However, they are also used for telemarketing, outbound sales, and for conducting market research or for proactive customer support such as notifying customers about outages, compromised credit cards, or even new offers.

  • When you have low to moderate quality data
  • When your data is purchased from a third party.
  • When you have to make 300+calls per agent per day

A predictive dialer is not illegal; however, the Telephone Consumer Protection Act (TCPA) restricts advertisers and marketers from using any autodialer, including predictive dialers from placing calls without achieving prior express consent from the call recipient.

When using a predictive dialer, ensure that you use DNC scrubbing so you do not inadvertently call anyone registered on a Do Not Call list. You can also mask customers’ phone numbers to ensure data privacy.

Since Predicitve dialers connect to more than one call recipient per agent, sometimes it needs to drop calls after connecting. This leads to poor experience and complianec issues. Also, if calls connect before the agent is free,  the call recipient hears an awkward silence, also known as the telemarketer gap. To prevent this, follow our best practices or switch to a power dialer mode.