What is Predictive Dialing?
What is the difference between a predictive dialer and an auto dialer?
On the other hand, a predictive dialer is a type of auto dialer with a much higher dialing rate that dials multiple numbers simultaneously and then uses an automated call distribution system to connect answered calls to the next available agent. This process of call routing seeks to maximize the amount of outbound calls and reach as many customers as possible.
Setup a predictive dialing campaign today!
1. Login from anywhere
Run a successful sales or marketing campaign from anywhere in the world. Superv- isors and agents can work-from-anywhere with simple browser login.
2. Define your calling rules
Create a new outbound campaign, select “predictive” dialing, and define various parameters such as campaign run-time and number of retries.
3. Connect with live prospects
The dialer estimates agent availability and automatically connects agents to live prospects. It analyzes call metrics by monitoring answer ratios to continuously improve results for your sales teams.
4. Continually improve productivity & compliance
Supervise your campaigns in real-time to ensure high connectivity rates and low drop ratios. Reduce dialing ratios to maintain drop ratios above 3% for compliance.
Amplify your sales, telemarketing, & collection efforts
Our dialers seamlessly sync with almost any CRM to arm your agents with relevant customer data on every call. Call logging is automated and workflows can be streamlined.
Better answer rates
Display local numbers, and strategically schedule calls and retries to increase your chances of people answering your calls.
Flexible dialer modes
With Ozonetel, if your predictive dialer is not performing you can quickly switch to other dialing modes.
Ozonetel has helped us maximize agent productivity, increase customer contact rate, easily create multiple campaigns, minimize and track idle time. It’s easy to use, at a fair rate, and their support team is terrific.
Alexsa Torres | Sr. Director, Quality & Customer Experience at RPA Energy
Predictive Dialer Features
Answering Machine Detection
Skip answering machines and voice mail to connect only with live prospects.
Multiple Number Formats
Our dialer understands multiple number formats, so you don't waste time editing before uploading.
Efficient Retry Rules
Schedule the time and number of retries to maximize chances of pickup.
Follow up your answered and unanswered calls with a text message to improve recall.
Outbound IVR & Bots
Use our drag & drop IVR and voice bots to automate your campaigns fully or partially.
Call supervisors can easily monitor individual agent performance. Barge in to listen or help agents during calls.
Why Choose Ozonetel?
ISO certified. HIPAA compliant. 99.9% uptime across millions of daily calls across the globe.
Built on an open cloud foundation that fully adapts to your existing systems.
Unparalleled one-on-one support from product selection to onboarding and training.
Amazing customer reviews
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Frequently Asked Questions
The main factors used by the algorithm to predict agent availability includes:
- Answer ratio of the past hour/specified period of time.
- The total number of agents logged in.
- AHT of Agents ( talk time + Wrap up time)
The average number of breaks taken by agents.
Predictive dialers are used most frequently for debt collection calls. However, they are also used for telemarketing, outbound sales, and for conducting market research or for proactive customer support such as notifying customers about outages, compromised credit cards, or even new offers.
- When you have low to moderate quality data
- When your data is purchased from a third party.
- When you have to make 300+calls per agent per day
A predictive dialer is not illegal; however, the Telephone Consumer Protection Act (TCPA) restricts advertisers and marketers from using any autodialer, including predictive dialers from placing calls without achieving prior express consent from the call recipient.
When using a predictive dialer, ensure that you use DNC scrubbing so you do not inadvertently call anyone registered on a Do Not Call list. You can also mask customers’ phone numbers to ensure data privacy.
Since Predicitve dialers connect to more than one call recipient per agent, sometimes it needs to drop calls after connecting. This leads to poor experience and complianec issues. Also, if calls connect before the agent is free, the call recipient hears an awkward silence, also known as the telemarketer gap. To prevent this, follow our best practices or switch to a power dialer mode.