fbpx

Predictive Dialers

Your fastest outbound dialing option

The best option when your priority is to maximise agent time and complete outbound campaigns fast.

The dialer that sales teams love

Ozonetel has been featured as a top predictive dialer choice across all major review sites

high-performer-badge-120x120-1

Voted High Performer for 3 consecutive years.

capterra-120x120

Featured in Capterra’s Top 20 Predictive Dialers.

SA_FrontRunners_Full-Color-120x120

Call Center, Auto Dialer & Predictive Dialer Front Runner

Autodialer, Predictive Dialer & Call Center Category Leader

What is a Predictive Dialer?

A Predictive Dialer is an outbound dialing system that dials numbers from your database and then connects agents based on a mathematical estimation of agent availability. It prioritizes your agents time, gives the highest agent productivity, and is the fastest dialer for completing outbound campaigns.A predictive dialer gives 80% or more agent productivity since it connects only to live prospects.

When should you choose a predictive dialer?

  • When you have low to moderate quality data
  • When your data is purchased from a third party
  • When you have to make 300+calls per agent per day

A predictive dialer gives 80% or more agent productivity since it connects only to live prospects.

What goes into the Predictive Algorithm?

While no two predictive diallers are the same, the main factors used by the algorithm to predict agent availability includes:

Answer ratio of the past hour/specified period of time.

The total number of agents logged in.

AHT of Agents ( talk time + Wrap up time) 

The average number of breaks taken by agents.

Built-in integration with all leading CRMs

Readymade CTI Connectors with flexibility to integrate with homegrown CRMs

hubspot

Essential Predictive Dialer Features

ANSWERING MACHINE DETECTION

Our dialer skips answering machines, voice mail and unanswered phone numbers to connect your agent only to with live prospects.

MULTIPLE NUMBER FORMATS

Our dialler understands multiple number formats, so you don't waste time editing before uploading

EFFICIENT RETRY RULES

Schedule time and the number of retries to maximize your answer rates.

Advanced Features

Text Message Plugin

Follow up your calls with a text message to improve recall.

See our omnichannel solution

Five dialer modes

Switch to power dialing, manual or preview dialing based on your campaign requirements.

IVR & Bots

Learn how our intelligent IVR or voice bots can automate collection calls and our speech analytics can help you detect sentiment on every call.

All Features

Call Controls

  • Warm Transfer
  • Cold Transfer
  • Hold
  • Mute
  • Call transfer advice
  • Custom hold music

Reports & Analytics

  • Agent status monitoring
  • Call traffic Reports
  • Agent Performance Reports
  • Live Wallboards

What goes into the Predictive Algorithm?

While no two predictive diallers are the same, the main factors used by the algorithm to predict agent availability includes:

Answer ratio of the past hour/specified period of time.

The total number of agents logged in.

AHT of Agents ( talk time + wrap up time).

The average number of breaks taken by agents.

Best practices: Increasing productivity by 150-250% using predictive dialers

How do you know if your dialer is performing as expected? If you are getting a 150-250% increase in dialing productivity while maintaining your drop ratios less than 10%, and not more than 20-30 seconds between calls, your dialer is working at its optimum. If not, follow these best practices to improve your productivity:

1) Regularly remove all invalid numbers. Set a value beyond which you will not retry number, for example, 5 tries (at different times). And clean those numbers from your database.

2) When you have completed a number of outbound campaigns, you will start noticing patterns. Certain geographies have better answer rates than others. Ensure you cover those geographies first.

3) A predictive dialer completes campaigns extremely fast. You should be targeting a minimum of 200 calls per agents with around 15 seconds per call. Anything short of these numbers indicates your data is not sufficient for a predictive dialing campaign, or that you need to assign fewer agents for the given campaign.

4) Continuously monitor your connectivity rates and drop ratios. Maintain drop ratios less than 10%. When drop rates increase reduce your dialing ratio. In the US and UK, it is important to maintain drop ratios above 3% for compliance.

5) Train your agents to maintain a consistent and low AHT or wrap time. Train them to use disposition codes correctly. Train your agents on achieving daily goals and having consistent Average talk time. This helps the dialer algorithm to predict when an agent gets free correctly.

6) Enable answering machine detection to skip connecting to answering machines or voice mail.

7) Run a DNC/DND (Do Not Call/Do Not Disturb) filter prior to uploading data.

8) Ensure that your agents don’t take breaks at the same time.

9) Have sufficient agents to avoid call drops due to agent unavailability.

Why Choose Ozonetel?

Quote

Our Clients

UrbanPro-Logo
NIIT
intuit
acadglid
Wipro_Logo_1
aspiring-minds

Free E-book - The Ultimate Guide to Auto-Dialers

Unclear about which autodialer is right for your campaign?

Look no further. Our Ultimate Guide to Auto Dialers clearly explains everything you need to know. With clear steps on how businesses can use auto-dialers to automate tasks and boost productivity.

Download Free Ebook

Need a Reliable Communications Partner? Schedule an appointment with one of our experts today!

♦   ISO Certified

 

♦   G2 High performer for 2 years consecutively

 

♦   99.9% uptime. 24 * 7 Customer Support

Please enter a valid name
Please enter a valid email
Please enter a valid name
Please enter a valid phone number