Conversational Intelligence

Assist agents with real-time insights from millions of interactions

Trusted by 2500+ Businesses

Built Exclusively for Contact Centers

Powered by ChatGPT, our intelligent solutions are built to ramp up your contact center efficiency. Here is a quick look into the benefits.
Agent Assist

Assist your agents with relevant information on customer sentiment, demographics, and recent interactions. 

Enable them to quickly personalize conversations and be more empathetic.

Smart Replies

AI-based suggestions will help your agents deliver quick and intelligent responses, both on calls and chat. 

Resolve queries faster and improve customer satisfaction on every conversation.  

Fix Grammar

Don’t let poor grammar weaken the impact of an empathetic conversation.  

Our ChatGPT powered AI helps every agent fix grammar, correct spellings, and communicate clearly.

Intent Escalation & Routing

Let the system identify caller intent in real-time & escalate calls to agents with the right skill and level of expertise. 

Enable a seamless bot-to-agent handoff & agent-to-agent handoff for enhanced CX. 

Nobody understands customer conversations better than us

We have over a decade of experience in building call center solutions for customer support and sales. Our conversational AI platform addresses the specific needs of call centers across industries including ecommerce, logistics, banking, finance, education, consumer electronics, travel, and insurance.
Ecommerce
Finance
Logistics
Education
Banking
Insurance

Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
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The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
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