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Modernize and Your Contact Center for Top Performance

Your business has grown. But your call center software hasn’t been able to keep up. Ozonetel works with companies looking to expand, upgrade, and optimize their contact center functionality and performance at a cost-effective price point.

Leave Your Legacy System Behind and Never Look Back

Transferring your contact center operations needs to be a seamless process that keeps business disruption to an absolute minimum. With Ozonetel, we make migration easy. Our system is designed for deployment in a single day, keeping your team productive.

We work closely with IT and call center leaders to ensure a smooth transition to software your teams and customers will love. Give it a try and experience the difference.

Scale Easily with a Distributed Contact Center Platform

For growing businesses, contact center needs change over time. Our distributed solution supports expansion across multiple locations and regions, helping clients make the most of onshore, offshore, and nearshore resources. Easily add or remove agents in any of your locations to meet demand during peak traffic times or seasons.

Our pricing makes it simple to plan your budget with no CapEx costs for software and no maintenance fees to keep you up and running 24/7.

Integrate with CRM and Helpdesk Solutions for Efficiency

Ozonetel helps you leverage the full power of your application portfolio by integrating your contact center directly into popular CRM and ticketing software. Agents can:

  • See all the information they need on screen during each call
  • Make and receive calls without toggling between applications
  • Personalize greetings for every caller to build rapport faster
  • Get all history of customer interactions to accelerate call resolution
  • Have calls logged automatically to reduce repetitive tasks

Available Integrations Include: Salesforce | Microsoft Dynamics | Zoho | Zendesk | Freshdesk | Sugar CRM | Kapture CRM | LeadSquared CRM | Agile CRM

Popular Features for Growing Mid-Sized Businesses

Manage remote teams across multiple call center locations with a centralized dashboard

Access over 70 reports to evaluate productivity and KPIs, improving performance across the board

Allow managers to monitor queues, see real-time analytics add/remove agents, and make other changes with ease

Route calls and chats by skill, language, priority, availability, and time

Configure IVR with simple drag & drop interface

Use predictive, preview, and progressive power dialers to maximize outbound productivity

Our clients also get full access to advanced features like IVR blast via SMS and voice, email handling, and omnichannel voice + text capabilities.

Support Your Contact Center’s Success

Want to learn more about how Ozonetel’s CloudAgent platform can help you improve KPIs for your contact center? Talk to our team to see a demo.

Get in Touch