India
Singapore
UAE 
Urban Ladder uses Ozonetel to efficiently enhance their customer experience.
Challenges
- Every missed call is a missed opportunity. How can we guarantee callbacks?
- Can we increase our call center efficiency by transferring some calls to self-service?
Solution
- Automated, assured callbacks via dialers
- Self-service via IVR for callers who want store details.
Result
- No customer call goes unattended.
- 8% of calls are solved at the IVR level itself.