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Urban Ladder

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Urban Ladder uses Ozonetel to efficiently enhance their customer experience.

Challenges

  • Every missed call is a missed opportunity. How can we guarantee callbacks?
  • Can we increase our call center efficiency by transferring some calls to self-service?

Solution

  • Automated, assured callbacks via dialers
  • Self-service via IVR for callers who want store details.

Result

  • No customer call goes unattended.
  • 8% of calls are solved at the IVR level itself.

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