While the call is going on executive can update customer information about the caller/lead, which helps in customer follow up.
Timely & accurate resolution of customer queries - Agent has access to the advanced call controls (Hold, Mute, Transfer, Conference) and can avail these options to resolve customer queries while on the call.
Enhance customer experience
After the call is over, executive can tag all calls to capture the reason for the call
Manual outbound call
Executive can make a manual outbound call also from the Ozonetel iframe directly
Additional monitoring tools available as part of this integration, for boosting the call center productivity
Live "System monitor" to view, monitor, hear your Executives speak on a real-time basis
Live dashboards to view & monitor key call center metrics average talk-time, average pick-up time, call connect ratios etc.
Supervisors have real time view of call center load to help plan for additional resources to handle peak traffic time
Access to over 70 reports to review & improve Executive & call center productivity
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