Ozonetel Hosted Contact Center solution is integrated with leading web-based CRM's like Salesforce, Microsoft Dynamics, Zoho, Zendesk, Freshdesk, Sugar CRM and more.
With our Open APIs you can easily integrate your customer data with the call center system. Pull in customer data from popular CRMs like Salesforce, Zoho , Sugar CRM, Freshdesk, Zendesk or your own custom-built solution. By integrating the ACD logic of the Call center system with the CRM software, your agents are equipped to handle large call volumes quickly and efficiently.
Why CTI Integration
Saves agent's time with automatic CTI pop up and effective call routing-resulting in better customer service.
Customer profile information is displayed the moment a call comes in, agents provide a personalized response.
Executives can call directly from CRM or ticketing solution just by a click, no need to toggle between CRM and calling platform.
Get call recordings and detailed call analytics like number of calls made, number of incoming calls,number of missed calls etc.
Why Ozonetel's Solution
Complete Integration- Integrate your call center with CRM, customer support and analytics solution.
Auto synchronization Customer information is displayed the moment a call comes in, thus aiding the agents to provide a personalized response.
Our call center solution automatically triggers events in the integrated application and creates workflows. Thus avoiding manual intervention while ensuring consistency across applications.
Today, mobility is a must and you can monitor the integrated solution from any remote location, you just need an internet connection and a browser.
Improve the outbound calling process using our auto dialers . We provide preview, progressive and predictive dialer, choose the dialers that fit your business needs.
Tracking the KPI or metrics is must for continuous process improvement. Ozonetel provides call recordings, detailed reports and live analytics which will help you in decision making.