CTI Intgration


Have seamless communication, improve customer LTV

Create better customer experience, integrate your call center software with CRM

A CRM integrated with the Contact Center can have a dramatic impact on your contact center's efficiency. Ozonetel Hosted Contact Center solution is integrated with leading web based CRM's like Salesforce, Microsoft Dynamics, Zoho, Sugar CRM etc.
With our Open APIs you can easily integrate your customer data with the call center system. Pull in customer data from popular CRMs like salesforce, zoho , sugar, freshdesk, zendesk or your own custom-built solution. By integrating the ACD logic of the Call center system with the CRM software, your agents are equipped to handle large call volumes quickly and efficiently.

IVR feature Why Integration

  • Saves agent's time with automatic CTI pop up, effective call routing resulting in better customer service.

  • Customer information is displayed the moment a call comes in, for thus aiding the agents to provide a personalized response.

  • Exectives can call directly from CRM or ticketing solution just by a click, no need to toggle between CRM and calling platform.

  • Get call recordings and detailed call analytics like number of calls made, number of incoming calls,number of missed calls etc.

IVR feature Why Ozonetel's Solution

  • Complete Integration- Integrate your call center with CRM, customer support and analytics solution.

  • Auto synchronization Customer information is displayed the moment a call comes in, thus aiding the agents to provide a personalized response.

  • Hassle free workflow

    Our call center solution automatically triggers events in the integrated application and creates workflows. Thus avoiding manual intervention while ensuring consistency across applications.

  • Mobility

    Today, mobility is a must and you can monitor the integrated solution from any remote location, you just need an internet connection and a browser.

Try a free demo today to experience fully integrated solution!

Integration

We offer integration with various CRM, Analytics and Helpdesk solutions. If you are using any of the listed solutions ,you can get started immediately

Customer Experience


FAQ for CTI Integration
CTI(Computer Telephony Integration), it's a technology that enables CRM or tickting solution or any customer database system to interact with the telephony solution. Telephony solution help to communicate with the customers via call, chat or sms. The technology was primarily used in call centers, but now it is used across industry. The main featurs of CTI are call recording, Click2Call on CRM, Screen popup, Call Controls and Call disposition details.
Any industry or company want to improve customer service need a CTI
  • Manufacturing - Company want to record interaction with distributors and other stakeholders
  • Inside Sales- Want to improve inside sales process via click to call and call analytics (Read More)
  • Consultancy - Be it immigration consultant, travel agencies, higher education consultant etc., all these consulting services revenue per customer is very high. To have quality customer interaction CTI is must.
Our telphony solution can easily integrated with web based CRM. The readily integrated connector is available for Zoho, Freshdesk, Salesforce, SugarCRM, Pipedrive, Leadsquared and Kapture.
Our system can easily be integrated with an IVR system, we will provide complete cti api for any custom development.
You can develop your own CTI application. On our open cloud telephony platform Kookoo you can do CTI development Just sign up Kookoo get access to all the API's and start CTI development.
Get to free demo, to experience our telephony Integration