Select Predictive dialing when utilizing agent time or completing
outbound campaigns fast is a priority.
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How will it work for you?
A Predictive dialer is an outbound dialing system that dials numbers from your database and then connects agents based on a mathematical estimation of agent availability. It prioritizes your agents time, gives the highest agent productivity, and is the fastest dialer for completing outbound campaigns.A predictive dialer gives 80% or more agent productivity since it connects only to live prospects.
Our dialer skips answering machines, voice mail and unanswered phone numbers to connect your agent only to with live prospects.
Easily follow up your calls with a text message to improve recall.
Schedule time and the number of retries to maximize your answer rates.
Our dialler understands multiple number formats, so you don't waste time editing before uploading.
Easily push calls to your dialler from your CRM. Enable agents with prospect information on their desktops when calls connect.
Switch between predictive, power, manual and preview dialing based on your campaign requirements.
"Ozonetel has played a pivotal role in the shaping the workflow of guest and partner calls. With Ozonetel, we have a simplified solution for our call routing needs and with the advantage of cloud, we are wireless, highlight being seamless support when need be. However, with the growing number of calls and identified issue types, we would like Ozonetel to create a redundant workaround for know issue types."
“We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per-agent pricing model, we have managed to keep the overall CS cost at just under 0.5% of the overall revenue; when revenue has grown ten-fold over two years. Due to this stable and robust solution, we are consistently managing AHT of 2.5 minutes and are able to achieve industry-leading FTR of 85%..”
"Better monitoring platform, which is also helping in ensuring that calls answers are given priority. Also, the in-built CSAT system via IVR feedback is a handy tool in gauging customers feedback."
Outbound
Call Controls
Advanced CX
Reports & Analytics
While no two predictive diallers are the same, the main factors used by the algorithm to predict agent availability includes:
How do you know if your dialer is performing as expected? If you are getting a 150-250% increase in dialing productivity while maintaining your drop ratios less than 10%, and not more than 20-30 seconds between calls, your dialer is working at its optimum. If not, follow these best practices to improve your productivity:
Create an outbound process that's just right for you