PREDICTIVE DIALER


Fastest Dialing
System

Select Predictive dialing when utilizing agent time or completing
outbound campaigns fast is a priority.

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How will it work for you?



A Predictive dialer is an outbound dialing system that dials numbers from your database and then connects agents based on a mathematical estimation of agent availability. It prioritizes your agents time, gives the highest agent productivity, and is the fastest dialer for completing outbound campaigns.A predictive dialer gives 80% or more agent productivity since it connects only to live prospects.

When should you choose a predictive dialer?

  • When you have low to moderate quality data
  • When your data is purchased from a third party
  • When you have to make 300+calls per agent per day

Essential Predictive Dialer Features

ANSWERING MACHINE DETECTION

Our dialer skips answering machines, voice mail and unanswered phone numbers to connect your agent only to with live prospects.

TEXT MESSAGE PLUGIN

Easily follow up your calls with a text message to improve recall.

EFFICIENT RETRY RULES

Schedule time and the number of retries to maximize your answer rates.

MULTIPLE NUMBER FORMATS

Our dialler understands multiple number formats, so you don't waste time editing before uploading.

CRM INTEGRATION

Easily push calls to your dialler from your CRM. Enable agents with prospect information on their desktops when calls connect.

5 MODES

Switch between predictive, power, manual and preview dialing based on your campaign requirements.

Testimonials

All Features

    Outbound

  • Voice blast
  • Drag & Drop IVR Designer
  • Feedback IVR
  • Announcement IVR
  • Reminder IVR
  • Dynamic Value
  • Auto personalized message

    Call Controls

  • Warm Transfer.
  • Cold Transfer.
  • Hold.
  • Mute.
  • Call transfer advice
  • Custom Hold music

    Advanced CX

  • Artificial Intelligence
  • Voice bots
  • Speech Analytics
  • Natural Language Processing
  • CRM integrations
  • Screenpop
  • Call+Live chat website widget
  • Sticky Agents

    Reports & Analytics

  • Management dashboard
  • Agent status monitoring
  • Call traffic Report
  • Agent Performance Reports
  • Live Wallboards

What goes into the Predictive Algorithm?

While no two predictive diallers are the same, the main factors used by the algorithm to predict agent availability includes:

Best practices: Increasing productivity by 150-250% using predictive dialers

How do you know if your dialer is performing as expected? If you are getting a 150-250% increase in dialing productivity while maintaining your drop ratios less than 10%, and not more than 20-30 seconds between calls, your dialer is working at its optimum. If not, follow these best practices to improve your productivity:

Create an outbound process that's just right for you

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