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Freshdesk CTI Integration

Help Your Customer Support Team Deliver Seamless Service

With a Full-Featured Contact Center within Freshdesk

When customers call with a problem or a query, they want the right answers fast. Ozonetel’s Freshdesk Integration helps your team deliver better support and sales by improving customer experience, increasing agent efficiency, and meticulously tracking performance. And all you need to do is plug & play to set up our call center solution within your Freshdesk.
Note: Our integration works with the latest version, Mint.

Integrate with Freshdesk now

Improve Customer Experience

Personalized greetings

Because agents see caller details on all incoming calls, they can greet each customer by name.

Easier interactions

Callers needn’t repeat ticket history thanks to screenpop integrations

First call resolutions

Agents access customer history to resolve tickets faster.

Increase Agent Efficiency

Unified view

The Ozonetel widget is available within Freshdesk to make/receive calls. No toggling between applications.

Advanced call controls

Agents can avail options like transfer, hold, mute or conference while on the call.

Log tickets automatically

Each call is treated as a ticket and is automatically logged against customer number.

Keep Track

Call recordings

Access call recordings from customer ticket history or from your management dashboard.

Reports

Get real-time agent performance and productivity reports to keep tabs on everything.

Never miss a call

Abandoned call reports & voicemail alerts ensure you never miss a call

Popular Features in our Freshdesk Integration

With Ozonetel’s CloudAgent Widget inside your Freshdesk window, it’s easy to make & receive calls, track conversations, and share notes:

  Unified View

  Screen pop Integration for Inbound and Outbound calls

  Make/Receive Calls within Freshdesk

  Automatic Call Ticket logging

  Access call recordings from ticket history

  Power dialers

FEATURES

SYSTEM FEATURES

  • IVR
  • Auto Attendant
  • Sticky Agent
  • Custom Hold Music
  • Chat Widget
  • Voice + Chat Widget
  • Social Media Integration
  • SMS Plugin

AGENT FEATURES

  • Mute & Hold
  • Multi-Party Conference
  • Consultative Hold
  • Consultative & Blind Transfer
  • Screen Pop Notifications
  • Offline Agent Feature

POWER DIALERS

  • Manual Dialer
  • IVR Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • SMS Plugin

MANAGEMENT DASHBOARD

  • Call Recordings
  • Active & Passive Call Monitoring
  • Supervisor Barge In
  • Abandoned Call Reports & Alerts
  • Agent Status & Productivity Reports
  • Voice Mail Alerts

Launch a complete contact center today

and explore Ozonetel’s readymade Freshdesk CRM integration.

Start a free trial

  • Ozonetel has been our Cloud telephony partner in India for past 8 years. We are confident they will continue to build out a robust and scalable platform in the Middle East that will be beneficial to the small and large businesses in the region.

    Pradyot Ghate, Associate Vice President, Zomato

  • “We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per-agent pricing model, we have managed to keep the overall CS cost at just under 0.5% of the overall revenue; when revenue has grown ten-fold over two years. Due to this stable and robust solution, we are consistently managing AHT of 2.5 minutes and are able to achieve industry-leading FTR of 85%”

    Hari Menon, Co-founder, BigBasket

  • “The Ozonetel and FreshDesk integration is very flexible and we don’t have to buy any hardware and software. Our agents can start dialling using a URL. We can ourselves design the calling pattern whether outbound or inbound using this solution. Aspiring Minds used Inbound calling largely for support and Outbound calling for marketing and sales for all registrations done on the website. All the registrations done from the website are recorded on Freshdesk. These are then uploaded on the Ozonetel platform and the Ozonetel platform dials out to the registered users/customers to complete the registration process.”

    Raviraj Chauhan , Senior Manager, Aspiring Minds

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