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Contactless but Connected – Transform Delivery Experiences with Better Communication

07 July in Customer Experience, IVRs, Telephony For Support

Learn how better communication solutions can create a contactless delivery experience that your customer loves. If you are reading this in 2020, chances are you have just washed your hands for the nth time today and sanitized your devices! The COVID-19 pandemic has sent shockwaves globally...

Do customers like your voice bot? Tips to ensure a good persona.

06 March in Ozonetel

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Workforce management

Workforce Management in the Call Center

01 March in Ozonetel

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