Streamline your business calls for a better work-life balance

24 November in Agent Experience, Call Center, Customer Experience, Small Business

Use technology to create a work-life balance that leads to a happier, more productive call center team. Empowering your agents to have a better work-life balance can improve productivity and your contact center’s ability to achieve its business goals. Today, the culture in modern call centers...

Contactless but Connected – Transform Delivery Experiences with Better Communication

11 August in Customer Experience, IVRs, Telephony For Support

Learn how better communication solutions can create a contactless delivery experience that your customer loves. If you are reading this in 2020, chances are you have just washed your hands for the nth time today and sanitized your devices! The COVID-19 pandemic has sent shockwaves globally...