Slider

Our Solutions

OZONETEL CLOUDAGENT

Inbound & Outbound Call Centers

All our Call Center solutions are packed with all the features you need to ensure stellar service levels & highest-possible agent efficiency.

OZONETEL PLATFORM

Open API Platform

Developers and IT architects use our robust telephony platform, IVR and dialer APIs to build customized communication solutions and workflows.

MARKETING SOLUTIONS

Customer Engagement Solutions

Our platform has enabled award-winning marketing and brand engagement solutions using missed calls, bulk SMS, bots, and more.

Trusted by 1500+ Global Businesses Across Every Vertical

Ensure Business Continuity with Ozonetel

It’s business-as-usual for our clients’ call centers during natural disasters, network outages, or lockdowns

With Ozonetel's hybrid and cloud solutions you can seamlessly run call centers across multiple locations.

Managers can quickly enable work-from-home in case of an emergency.

Agents can answer or receive calls on their softphones or PSTN lines or via our mobile app.

Supervisors can monitor calls seamlessly from anywhere. They can even schedule outbound calls with ease.

An All-New Mobile App for your Agents

Its now easy for on-the-go or work-from-home agents to receive and dial calls from Ozonetel's mobile app.

They can access advanced call controls such as mute, transfer or conference.

It's easy to login breaks or save dispositions.

Boost Contact Center Performance with AI enabled Solutions

Our AI-Driven Voice Bot and Speech Analytics can help you automate your communications, improve customer experience, and deliver deep insights.

Learn More

Learn Why Team Leads & Supervisors Love Our Live Dashboards

Optimize agent performance and ensure stellar service levels.

Supervisors can manage their call queues across multiple skills and campains in real-time.

Snoop, Whisper, and Barge-in allow supervisors to proactively improve every conversation

40+ live and historical reports help track agent performance and service levels across all conversations.

Live sentiment analysis helps managers keep tab of customer sentiment in real-time.

Customer-Centric Businesses Rely On Us

Zomato uses our virtual numbers to track & monetize millions of calls across 200+ cities pan-India.

Read the Story

Big Basket Ensures Industry Leading Service Levels with our Cloud Call Center

Read the Story

Our partners Stetig use our Dialer APIs to streamline sales for India’s largest real estate developers.

Read the Story

Got expansion plans? We’ve got you covered.

Ozonetel is available across 18 telecom circles in India, and 150 Countries worldwide.
Our telecom PoPs are strategically located to provide quality services closest to your location.

Learn More

Need a Reliable Communications Partner? Contact us today.

♦   ISO Certified

 

♦   G2 High performer for 2 years consecutively

 

♦   99.9% uptime. 24 * 7 Customer Support

Please enter a valid name
Please enter a valid email
Please enter a valid name
Please enter a valid phone number

Latest Resources: Call Center Performance Report 2019-2020

Discover the true state of call center performance. Our massive global study across 250 million inbound & outbound calls unveils how businesses are performing on critical customer experience and agent performance metrics.

  • How efficient were other call center agents?
  • What was their average speed of answer?
  • How do auto-dialers perform across outbound call centers?

And much more

Get A Free Copy