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Freshdesk CTI Integration

Help Your Customer Support Team Deliver Seamless Service

With a Full-Featured Contact Center within Freshdesk.

When customers call with a problem or a question, they want the right answers fast. Ozonetel’s Freshdesk VOIP Integration helps your contact center team deliver better support by improving customer experience, increasing agent efficiency and meticulously tracking performance. Installation is plug & play simple and our integration works with the latest version, Mint.

Improve Customer Experience

Personalized greetings

Because agents see caller details on all incoming calls, they can greet each customer by name.

Easier interactions

Callers needn’t repeat ticket history thanks to screenpop integrations

First call resolutions

Agents access customer history to resolve tickets faster.

Increase Agent Efficiency

Unified view

The KOOKOO widget is available within Freshdesk to make/receive calls.No toggling between applications.

Advanced call controls

Agents can avail options like transfer, hold, mute or conference while on the call.

Log tickets automatically

Each call is treated as a ticket and is automatically logged against customer number.

Keep Track

Call recordings

Access call recordings from customer ticket history or from your management dashboard.

Reports

Get real-time agent performance and productivity reports. So you keep tabs on everything

Never miss a call

Abandoned call reports & voicemail alerts ensure you never miss a call

POPULAR FEATURES IN OUR FRESHDESK/OZONETEL INTEGRATION

With Ozonetel’s CloudAgent Widget inside your Freshdesk window, it’s easy to make & receive calls, track conversations, and share notes:

  Unified View

  Screenpop Integration for Inbound and outbound calls

  Make/Receive Calls within Freshdesk

  Automatic Call Ticket logging

  Access call recordings from ticket history

  Power dialers

FEATURES

SYSTEM FEATURES

  • IVR
  • Auto Attendant
  • Sticky Agent
  • Custom Hold Music
  • Chat Widget
  • Voice + Chat Widget
  • Social Media Integration
  • SMS Plugin

AGENT FEATURES

  • Mute & Hold
  • Multi-Party Conference
  • Consultative Hold
  • Consultative & Blind Transfer
  • Screen Pop Notifications
  • Offline Agent Feature

POWER DIALERS

  • Manual Dialer
  • IVR Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • SMS Plugin

MANAGEMENT DASHBOARD

  • Call Recordings
  • Active & Passive Call Monitoring
  • Supervisor Barge In
  • Abandoned Call Reports & Alerts
  • Agent Status & Productivity Reports
  • Voice Mail Alerts

Launch a complete contact center today

and explore Ozonetel’s readymade Freshdesk CRM integration.

Start a free trial