Urban Ladder uses Ozonetel to efficiently enhance their customer experience.

Challenge
  • Every missed call is a missed opportunity. How can we guarantee callbacks?
  • Can we increase our call center efficiency by transferring some calls to self-service?
Solution
  • Automated, assured callbacks via dialers
  • Self-service via IVR for callers who want store details.
Result
  • No customer call goes unattended.
  • 8% of calls are solved at the IVR level itself.