Treebo Hotels Implements self service IVR
Treebo Hotels, India’s top rated budget hotel, has over 400 hotels across 40 cities in India. Their call center handles reservations, confirmations, cancellations, inquiries and other support issues.
"Ozonetel has played a pivotal role in the shaping the workflow of guest and partner calls. With Ozonetel, we have a simplified solution for our call routing needs and with the advantage of cloud, we are wireless, highlight being seamless support when need be. However, with the growing number of calls and identified issue types, we would like Ozonetel to create a redundant workaround for know issue types."
V Santosh, Head, customer care, Treebo hotels