11 Best Chatbot Platforms in 2025: Features & Comparison
Prashanth Kancherla
Apr 18, 2025 | 17 mins read
With AI-powered capabilities, the right chatbot can handle everything from answering FAQs to generating leads and providing personalized support. But with so many options available, how do you choose the best one?
To help you find the right fit, we’ve reviewed the 11 best chatbot platforms for 2025, covering their features, pricing, and user experience. Let’s dive in.
What is Employee Experience?
Employee Experience (EX) is the overall perception employees have of their journey within an organization. It encompasses every interaction and touchpoint, from recruitment and onboarding to daily responsibilities, support systems, and eventual offboarding.
What is an AI chatbot?
An AI chatbot is a software program that uses artificial intelligence (AI) to simulate human-like conversations. It automates responses, assists users, and processes inquiries without human intervention.
These bots can handle tasks such as answering FAQs, resolving basic support issues, guiding users through processes, and assisting in sales or marketing. Using natural language processing (NLP) (a technology that enables bots to understand and respond to human language), AI chatbots can interpret user intent, respond accurately, and escalate issues to human agents when needed.
Key Features of an AI Chatbot
Now, let’s look at some key functionalities of an AI chatbot:
1. Multi-Channel Compatibility
AI chatbots can operate across multiple platforms, including websites, mobile apps, messaging apps (such as WhatsApp and Facebook Messenger), and enterprise communication tools (such as Slack and Microsoft Teams). This ensures users receive instant support on their preferred channel.
2. Automated Query Resolution
Chatbots handle repetitive and common questions like order status, account recovery, and product details. Advanced bots can go beyond scripted responses by learning from interactions to refine their accuracy.
3. Contextual Understanding with NLP
Using natural language processing (NLP), AI chatbots can recognize user intent, process different sentence structures, and provide relevant responses. More advanced bots incorporate machine learning (ML) to improve responses based on past interactions.
4. Seamless Human Handoff
If a chatbot cannot resolve an issue, it can escalate the conversation to a live agent. It also retains conversation history, so users don’t have to repeat information. Some chatbots can even route queries to specialized teams based on the nature of the request.
5. Data Collection and CRM Integration
AI chatbots capture and store user interactions, helping businesses collect customer insights and personalize interactions. Integration with CRM (Customer Relationship Management) systems ensures businesses can track user behavior and follow up effectively.
How to Evaluate the Best AI Chatbot?
Choosing the right AI chatbot requires careful evaluation of its capabilities, performance, and suitability for your needs. A chatbot should provide accurate responses, integrate well with your existing systems, and improve customer engagement. Here’s what you need to consider:
#Factor 1: Accuracy and Relevance of Responses
A good chatbot should provide precise, context-aware responses that align with user queries. Look for:
- Ability to understand different phrasings of the same question
- Context retention across multiple interactions
- Reduced instances of irrelevant or incorrect answers
Also, test the chatbot with complex queries and follow-ups to check how well it handles real-world conversations.
#Factor 2: Conversational Flow and Natural Language Understanding (NLU)
A chatbot should engage in smooth, human-like conversations without sounding robotic. Evaluate:
- Sentence structure and tone of responses
- Ability to handle slang, abbreviations, and industry-specific terms
- Seamless transition between topics without breaking the flow
#Factor 3: Multi-Channel Compatibility
Your chatbot should work across different platforms without limitations. Check if it can be deployed on:
- Websites and mobile apps
- Messaging apps like WhatsApp, Facebook Messenger, and Telegram
- Customer service platforms and help desks
#Factor 4: Integration with Existing Systems
A chatbot should connect with your existing software to streamline workflows. Key integrations include:
- CRM (Customer Relationship Management) systems for personalized interactions
- Helpdesk software for ticket creation and issue resolution
- E-commerce platforms for handling orders, returns, and customer inquiries
#Factor 5: Cost and Return on Investment (ROI)
Compare chatbot pricing against the value it delivers. Consider:
- Free vs. paid plans and what features each includes
- Additional costs for API usage, integrations, or advanced AI models
- Impact on operational efficiency and cost savings
Table of Top 11 Chatbot Platforms for 2025
The best chatbot solutions in 2025 offer AI-driven responses, seamless integrations, and support across multiple channels. Here’s a quick comparison of the top chatbot platforms to help you choose the right one.
Top 11 Chatbot Platforms for 2025
| # | Chatbot Platform | Key Feature |
|---|---|---|
| 1 | Ozonetel | AI-powered conversational bots with real-time processing and seamless live agent escalation |
| 2 | Intercom | AI chatbots with strong customer support and sales automation capabilities |
| 3 | Yellow.ai | No-code chatbot builder with multilingual support and advanced AI automation |
| 4 | Freshworks | AI-powered chatbot integrated with Freshworks CRM for personalized support |
| 5 | IBM Watsonx Assistant | Enterprise-grade chatbot with natural language processing (NLP) and AI learning |
| 6 | Drift (Now Salesloft) | Conversational marketing chatbot designed for B2B sales and lead engagement |
| 7 | Botsonic | AI chatbot builder tailored for customer support and website engagement |
| 8 | Kore.ai | Industry-specific AI chatbots with automation for customer service and HR functions |
| 9 | Tidio | Chatbot and live chat solution for eCommerce and small businesses |
| 10 | WotNot | No-code chatbot platform with AI and human hybrid support |
| 11 | Chatbot.com | User-friendly chatbot builder with integrations for marketing and customer service |
What are the best chatbot platforms for 2025?
In 2025, the best chatbot platforms offer AI-driven responses, seamless integrations, and multichannel support. Here’s a look at the top chatbot solutions to consider.
#1: Ozonetel
Full disclosure: Even though Ozonetel is our platform, we’ll provide an unbiased perspective on why it is the best chatbot platform in 2025.
Ozonetel is a powerful chatbot and conversational AI platform designed for businesses that want to automate customer interactions while maintaining a human touch. Its intuitive bot designer allows users to build interactive chatbots without coding.
The platform enables businesses to engage with users across multiple channels, including web chat and WhatsApp, ensuring accessibility and convenience. Also, trusted by companies like Uber, WeWork, and Sugarplum, Ozonetel is a reliable choice for businesses that need scalable chatbot solutions.
Key Features
Let’s explore the key features of Ozonetel in a little more detail.
- No-Code Chatbot Designer: Build chatbots quickly using an intuitive drag-and-drop interface.
- Intent Recognition: Chatbots understand user intent through structured question nodes, making interactions more relevant.
- Multichannel Support: Deploy chatbots across web chat and WhatsApp, offering seamless communication.
- Live Agent Escalation: Route conversations to human agents when personalized assistance is needed.
- Conversational AI for Call Centers: Automate responses while ensuring empathetic human interactions.
- Self-Service Options: Handle routine queries through AI-driven chatbots, reducing agent workload.
- Automated Reminders: Use bots with dialers to automate reminders, collection calls, and proactive support.
- Real-Time Processing: AI processes responses instantly, making conversations feel more natural.
Pricing
Ozonetel provides custom pricing based on business needs. You need to contact our sales team for a quote. We also offer a free demo to explore the platform’s capabilities.
User Review
- Ozonetel is rated 6/5 on G2.
#2: Intercom
Intercom is an AI-powered customer engagement platform that improves sales, support, and marketing interactions. It offers Fin, an advanced AI chatbot that can manage frontline support, qualify leads, and automate customer communication. With seamless integration into platforms like Zendesk and Salesforce, Intercom enables businesses to scale conversations across multiple channels without needing separate tools. Its AI-first approach ensures smarter, faster responses while reducing the workload for human agents.
Key Features
- No-code bot design: Build AI chatbots without coding knowledge.
- Proactive lead engagement: Automatically initiates conversations with potential customers.
- Multi-channel support: Handles email, chat, SMS, and social media queries.
- CRM integration: Connects customer conversations to platforms like Salesforce.
- Workflow automation: Set up drag-and-drop automation for smoother operations.
- Customizable AI responses: Adjust the tone, length, and accuracy of chatbot answers.
Pricing
Intercom offers three different pricing plans:
- Essential:—$29 per seat/month: This includes the Fin AI agent, who charges $0.99 per resolution. Users can also access a shared inbox, a ticketing system, pre-built reports, and a public help center to manage customer interactions effectively.
- Advanced:—$85 per seat/month: This plan offers everything in the Essential plan, plus multiple team inboxes, automated workflows, and round-robin assignments, which distribute leads among sales reps. Users can also access a private, multilingual help center to support a global audience.
- Expert: $132 per seat/month: It includes all features of the Advanced plan, along with SSO (Single Sign-On) & identity management for security, HIPAA compliance for handling healthcare data, and Service Level Agreements (SLAs) to maintain response time commitments.
User Review
- Intercom is rated 5/5 on G2.
#3: Yellow.ai
Yellow.ai is a generative AI-powered chatbot platform that helps businesses automate customer interactions, boost sales, and improve operational efficiency. It supports 135+ languages across 35+ channels, allowing you to engage with customers seamlessly. With a no-code development interface, you can build AI agents tailored to your business needs without requiring programming expertise.
Key Features
- AI-Powered Chatbots: Automates 90% of incoming queries with natural and human-like responses.
- No-Code Bot Creation: Build AI agents using simple prompts and customize them for your business needs.
- Pre-Built Workflows: Use industry-specific templates for sectors like retail, BFSI (banking, financial services, and insurance), healthcare, travel, and hospitality.
- Multi-Channel Integration: Deploy AI chatbots across WhatsApp, websites, social media, SMS, and other platforms.
- CRM and ERP Integration: Connect with existing business tools like Salesforce, SAP, and contact center solutions.
Pricing
Yellow.ai offers two pricing plans:
- Free Plan: Includes 1 bot, 2 channels, limited API integrations, and 100 monthly users. Suitable for small businesses testing AI chatbots.
- Enterprise Plan: This plan provides unlimited bots, integrations, and agent support with usage-based pricing. It also includes advanced features like custom dashboards, campaign management, and security compliance.
User Review
- ai has a 4.4/5 rating on G2.
#4: Freshworks
Freshworks is a powerful AI tool that automates customer interactions and sales processes. With AI-driven chatbots, omnichannel engagement, and a no-code chatbot builder, Freshworks helps businesses streamline customer service and sales operations. Its AI assistant, Freddy AI, automates repetitive queries, provides insights, and improves agent productivity, ensuring businesses can handle high customer volumes without increasing workload.
Key Features
- AI-Powered Chatbots: Automate customer interactions across multiple channels, reducing agent workload and improving response times.
- Omnichannel Engagement: Manage conversations via web chat, social media, email, SMS, WhatsApp, and more—all in one platform.
- No-Code Chatbot Builder: Create and deploy AI-powered chatbots effortlessly using a drag-and-drop interface without needing technical expertise.
- Intent Detection: Understand customer queries accurately and guide them toward relevant solutions.
- AI-Generated Answers: Use AI to pull responses from your knowledge base, ensuring consistent and accurate replies.
Pricing
Freshworks offers flexible pricing plans based on your business needs.
- Free ($0, up to 10 agents): This plan provides basic support and access to a team inbox, email, and chat widget. It is ideal for small teams starting.
- Growth ($19/agent/month, billed annually): This plan includes omnichannel support, social media messaging, and analytics for growing businesses.
- Pro ($49/agent/month, billed annually): Adds multilingual support, advanced automation, and AI-powered chatbots for mid-sized businesses.
- Enterprise ($79/agent/month, billed annually): Designed for large teams, offering AI-driven insights, advanced reporting, and customization options.
Additional AI capabilities, such as Freddy AI Agent (starting at $100 per 1000 sessions) and Freddy AI Copilot ($29/agent/month), can further automate workflows and improve customer interactions.
User Review
- Freshworks is rated 4.5/5 on G2.
#5: IBM Watsonx Assistant
IBM Watsonx Assistant is an AI-powered chatbot platform that supports sales teams by automating customer interactions and streamlining workflows. It provides AI-driven responses, assists human agents, and integrates with various communication channels to improve customer engagement. The platform uses advanced language models to understand and respond to customer queries, allowing easy customization through a visual builder.
Key Features
- Agent Assistance: Supports your sales team by handling routine queries, allowing agents to focus on high-value interactions.
- AI-Powered Conversations: Uses large language models to improve customer understanding and deliver accurate responses.
- Omnichannel Integration: Connects with email, chat, phone, and messaging apps for seamless interactions.
- Visual Builder: Enables you to create chatbots with an easy drag-and-drop interface, requiring no coding skills.
- Voice Capabilities: Supports integration with telephonic customer support systems for real-time voice assistance.
Pricing
IBM Watsonx Assistant offers flexible pricing plans based on your business needs.
- Lite (Free): Ideal for beginners, this plan includes basic conversational AI tools to help you get started with chatbot development.
- Plus (Starting at $140/month): Includes phone and SMS integration, supports 1,000 Monthly Active Users (MAUs), with additional MAUs priced at $14 per 100 MAUs. Additional request units (RUs) are billed at $0.6 per 1,000 RUs. The plan uses IBM’s Granite-13b-chat foundation model for AI processing.
- Enterprise (Custom Pricing): Designed for businesses that require large-scale automation, data governance, and enterprise-level support. Pricing depends on specific use cases and team size.
User Review
- IBM Watsonx Assistant is rated 4.4/5 on G2.
#6: Salesloft
Drift, now known as Salesloft, is an advanced AI chatbot platform designed to engage website visitors, qualify leads, and streamline the sales process. Initially recognized for live chat, it has expanded to include AI-powered chatbots that provide real-time conversations, automate lead capture, and effortlessly schedule meetings.
Key Features
- AI-Powered Chatbots: These bots engage website visitors with natural, human-like conversations, allowing them to ask open-ended questions, get recommendations, and book meetings 24/7.
- Live Chat: Provide instant support with real-time, human-to-human conversations that remove friction from the sales process.
- AI Insights: Identify conversational trends and gain insights from chat data to make informed sales and marketing decisions.
- Fastlane: Qualify leads instantly using your existing customer data and connect high-value prospects directly to your sales team.
Pricing
Salesloft offers custom pricing based on business needs. The platform provides different packages with varying levels of automation and sales intelligence features.
- Advanced Plan: Includes automated workflows, engagement analytics, and pipeline performance tracking. Also offers conversation intelligence, including call recording and transcription.
- Premier Plan: Includes everything in the Advanced Plan plus additional forecasting and revenue management tools.
User Review
- Salesloft is rated 4.4/5 on G2.
#7: Botsonic
Botsonic is a no-code AI chatbot platform designed to help you automate customer support, sales, and employee interactions. It scans your website, files, and knowledge base to instantly train an AI agent that can handle up to 70% of customer queries. With multilingual support, seamless integrations, and an easy setup process, you can have a chatbot ready in minutes.
Key Features
- 24/7 Customer Support: Respond to customer queries instantly and reduce support workload by up to 70%.
- Automated Employee Support: Help employees with HR-related queries, onboarding, and workflow automation.
- Conversational Commerce: Engage customers with personalized recommendations and upsell opportunities across multiple channels.
- AI Copilots Trained on Your Data: Use your own data to generate accurate, context-aware responses in over 50 languages.
- Security & Compliance: Protect sensitive data with AES-256 encryption, GDPR compliance, and SOC 2 Type II certification.
Pricing
Botsonic offers four pricing plans, each designed to match different business needs.
- Starter Plan costs $16 per month: It includes one chatbot and allows up to 1,000 messages monthly, making it suitable for small businesses looking for basic AI automation.
- Professional Plan costs $40.83 per month: It supports two chatbots and up to 3,000 messages per month, offering additional integrations to help growing businesses scale their AI support.
- Advanced Plan costs $249 monthly: It provides 12,000 messages monthly and includes AI-driven workflows for automating tasks. This plan also offers advanced analytics and branding options for businesses that require more control and insights.
- Enterprise Plan has custom pricing: It provides fully customizable chatbot capabilities, AI-powered automation at scale, and priority support with enhanced security controls.
All plans come with a 7-day free trial, and additional add-ons are available for extra messages, team members, and integrations.
User Review
- Botsonic is rated 4.6/5 on G2.
#8: Kore.ai
Kore.ai is a powerful AI chatbot platform designed for businesses looking to automate customer service, employee support, and operational processes. With a no-code and low-code approach, you can create intelligent virtual assistants (IVAs) without advanced coding skills. The platform supports over 120 languages and integrates seamlessly across multiple communication channels, making it suitable for enterprises in banking, healthcare, retail, and other industries.
Key Features
- No-Code and Low-Code Development: Build and customize chatbots without requiring extensive programming knowledge.
- Multilingual Support: Communicate with customers in over 120 languages across various channels.
- Advanced Dialog Management: Improves natural language understanding (NLU) for more accurate responses.
- Integration with Large Language Models (LLMs): Enhances chatbot capabilities by leveraging AI-powered insights.
Pricing
Kore.ai offers two main pricing models based on your business requirements.
- Standard Plan: Uses a conversation-based model and follows a pay-as-you-go approach at $0.20 per session. When free or paid credits are exhausted, the virtual assistant (VA) stops responding. The minimum purchase starts at $100. This plan includes essential chatbot features like conversation designer, knowledge graph, multi-engine NLU, and omnichannel support.
- Enterprise Plan: This plan uses a session-based pricing model with custom pricing based on business needs. It includes everything in the Standard Plan plus additional features such as a topic modeler (analyzing agent transcripts to identify intents and flows), universal bots, higher usage limits, and on-premise deployment options.
Both plans include proactive notifications, small talk capabilities, and visual experiences to enhance chatbot interactions.
User Review
- ai is rated 4.7/5 on G2.
#9: Tidio
Tidio is an AI-powered chatbot platform that simplifies customer service, sales, and support. It helps you automate up to 70% of customer queries, reducing response times and improving engagement. With its no-code chatbot builder and AI-driven automation, you can create custom workflows tailored to your business needs.
Key Features
- No-code chatbot builder: Create chatbots without any coding knowledge.
- AI-powered chatbots: Automate responses and handle repetitive queries efficiently.
- Lead generation tools: Capture and qualify leads automatically through interactive conversations.
- Seamless integrations: Connect with tools like Shopify, WordPress, and Zapier for smooth operations.
Pricing
Tidio offers four different pricing plans:
- Starter ($29/month): Ideal for small businesses, this plan includes 100 handled conversations per month, basic analytics, live visitor tracking, and operating hours customization. It also provides live chat support and a one-time allowance of 50 Lyro AI conversations.
- Growth (Starts at $59/month): Designed for growing teams, this plan supports up to 2,000 handled conversations per month. It includes advanced analytics, additional automation features, team permissions, and 50 Lyro AI conversations (one-time).
- Plus (Starts at $749/month): This plan is suitable for larger businesses and offers a customizable quota of handled conversations, a dedicated success manager, support for custom branding, and multi-site management. It also includes multilanguage support, open API access, and up to 5,000 Lyro AI conversations.
- Premium (Starts at $2,999/month): Built for complex business needs, this plan provides unlimited handled conversations and a guaranteed 50% Lyro AI resolution rate. It includes priority service, premium support, a super admin role, and up to 10,000 Lyro AI conversations.
User Review
- Tidio is rated 4.7/5 on G2.
- Users appreciate Tidio’s easy-to-use interface, automation capabilities, and strong chatbot performance. However, some users mention that it takes time to fully explore all the features. Additionally, certain advanced functionalities require higher-tier plans, which may not be ideal for smaller businesses.
#10: WotNot
WotNot is a no-code chatbot platform that helps you automate conversations across multiple channels, including websites, SMS, WhatsApp, and Facebook. From generating leads and answering FAQs to assisting customers in real-time, WotNot offers an easy-to-use interface that allows you to build and deploy chatbots without technical expertise.
Key Features
- No-Code Chatbot Builder: Create chatbots without writing code using a simple drag-and-drop interface.
- Lead Generation: Convert website visitors into leads by engaging them with pre-qualifying questions.
- AI-Powered FAQ Handling: Use ChatGPT-powered responses to answer customer queries instantly.
- Live Chat Integration: Take over bot conversations when human intervention is needed.
- Omnichannel Support: Deploy chatbots on your website, SMS, WhatsApp, and Facebook Messenger.
Pricing
User Review
- WotNot is rated 4.6/5 on G2.
- Users appreciate WotNot’s ease of use and flexibility in chatbot building. Many find its WhatsApp chatbot highly effective, especially when combined with its ability to scale across Facebook and websites. However, some users mention that certain advanced customizations require developer assistance, and initial setup might take some time.
#11: Chatbot.com
ChatBot.com is an AI-powered chatbot platform for businesses looking for quick and customizable automation. Whether you want to handle customer queries, generate leads, or assist with sales, ChatBot.com provides pre-built templates and an intuitive interface to get started without coding.
Key Features
- Pre-designed templates: Use customizable chatbot templates for quick deployment without building from scratch.
- AI-powered responses: Train the bot with your business data, ensuring accurate answers to customer queries.
- 24/7 customer support: Offer round-the-clock assistance to resolve issues instantly.
- Lead generation and qualification: Automate lead collection and qualification to improve conversions.
- Seamless integrations: Connect with tools like LiveChat, Messenger, Shopify, and Slack for smooth chatbot deployment.
- Multichannel support: Deploy chatbots across websites, social media, and messaging platforms for a consistent experience.
Pricing
Chatbot.com offers four different pricing plans:
- Starter ($52/month): Suitable for small businesses, offering basic AI automation and chatbot customization.
- Team ($142/month): Designed for growing businesses, includes advanced AI features, multichannel support, and integrations.
- Business ($424/month): Provides full AI automation, premium analytics, and complete enterprise customization.
- Enterprise (Custom pricing): Tailored AI automation with dedicated support and advanced security features.
User Review
- com is rated 4.4/5 on G2.
- Users appreciate ChatBot.com’s no-code chatbot builder and simple conversation design, which make creating and customizing workflows easy. The integration options and analytics help businesses effectively track chatbot performance. However, some users feel that customer support is limited and that the pricing may not suit smaller businesses.
Streamline Your Customer Support with Ozonetel
Choosing the right chatbot platform can make a big difference in automating support, improving engagement, and boosting efficiency. Whether you need AI-driven conversations, seamless integrations, or advanced analytics, the right tool depends on your business needs.
Ozonetel offers an intuitive bot designer, multichannel accessibility, and AI-powered conversation routing, making it an ideal choice for businesses looking to automate and optimize customer interactions. With real-time processing and continuous learning, Ozonetel ensures smooth, human-like conversations.
Technology to Implement Employee Experience
Apart from these tips, implementing the right technologies can significantly improve how employees interact with their workplace, which can promote a positive and productive environment. Here are some technology that you can implement:
Human Resource Management System (HRMS)
An HRMS can streamline various administrative tasks by integrating with:
- Time and attendance systems.
- Payroll management software.
- Single sign-on (SSO) for easier access.
This minimizes micromanagement, supports self-service capabilities, and enhances the workplace experience.
Self-Service Portal
Offer an employee self-service portal where team members can:
- Access and update their personal information.
- Review benefits and request time off.
- Find important company policies without needing HR’s assistance.
Virtual Platforms
Strengthen teamwork with collaboration tools like Microsoft Teams, Slack, or Trello. These platforms make it easy for employees to communicate, manage projects, and stay connected—whether working remotely or across departments.
Chatbots
Chatbots use natural language processing (NLP, a type of AI that helps computers understand and respond to human language) to provide quick and accurate assistance.
And AI-enabled HR chatbots can simplify common HR tasks, such as:
- Answering frequently asked questions.
- Offering real-time support for employee queries.
Mobile App
A mobile app keeps employees connected and informed, offering easy access to company updates, news, and resources. This is particularly useful for remote or on-the-go employees, ensuring they stay engaged and up to date with what’s happening within the company.
Performance Management System
A performance management system helps track goals, provide feedback, and recognize achievements. Combining this with people analytics—tools that analyze employee data—can give you insights into performance trends and areas where improvements can be made. This not only boosts productivity but also ensures that employees feel valued and motivated.
Learning Management System (LMS)
Talent development is key to improving employee experience. A learning management system (LMS) offers employees easy access to training and development resources, helping them stay compliant and grow in their roles.
AI-powered features can even identify skill gaps and recommend personalized learning paths, ensuring that your employees have the resources they need to succeed.
Real-World Examples of Exceptional EX
Now, let’s look at some real-world examples that show how organizations are fostering environments where employees can thrive, with a focus on personal growth, open communication, and adaptability.
Cisco
Cisco fosters exceptional employee experiences (EX) by prioritizing self-directed learning, career development, and performance management. The company invests in employee growth through training, with an average of 8.6 hours spent on learning per full-time employee in fiscal 2023.
Moreover, Cisco empowers employees to explore different roles and develop new skills, while also ensuring teams are aligned and supported through regular feedback and agile performance management.
Microsoft
The company uses Microsoft Viva Insights to provide personalized recommendations that help employees improve their work habits, manage stress, and achieve better work-life balance. This platform also supports managers by offering data-driven insights to improve team dynamics and leadership practices.
As “Customer Zero” for its own products, Microsoft collaborates closely with the Viva Insights team, using internal feedback to refine features and ensure the tool meets employee needs. With a focus on privacy, inclusion, and adaptability, Microsoft is creating a thriving, engaged workforce through data-backed solutions and continuous improvement.
Salesforce
With 94% of employees willing to go the extra mile and 92% feeling productive in a flexible environment, Salesforce’s approach is clearly effective. The company also established an EX team dedicated to enhancing employee engagement by using data to address challenges and support employees in balancing work and personal life. This focus on connection, flexibility, and data-driven improvements has helped Salesforce create a thriving, inclusive workforce.
Alphabet Inc., the parent company of Google, is a prime example of exceptional employee experience (EX). Known for its innovative workplace policies, the company prioritizes employee well-being by offering flexible schedules, mental health support, and generous parental leave for its US-based employees. These benefits help foster a strong work-life balance, supporting both personal and professional growth.
NVIDIA
NVIDIA supports professional growth with robust training programs, workshops, and mentoring opportunities, ensuring employees have clear paths for career advancement. The company also promotes a culture of innovation through initiatives like the NVIDIA Inception Program and maintains an inclusive environment with Employee Resource Groups (ERGs).
Additionally, NVIDIA prioritizes employee well-being with comprehensive health benefits, mental health support, and flexible work arrangements, creating a supportive and balanced workplace for its employees.
How Ozonetel Helps Improve EX
With Ozonetel, you can empower your employees to manage high call volumes, address customer needs effectively, and maintain productivity, whether they work on-site or remotely. Here’s how Ozonetel helps enhance employee experience across industries:
Monitoring Call Quality Boosting Agent Productivity & Prioritizing High-Intent Leads
Ozonetel’s advanced tools for call quality monitoring and intelligent lead prioritization ensure that your agents stay productive while maintaining high customer satisfaction. For example, a stockbroking company partnered with Ozonetel to help with the fluctuating call volumes. The result?
- 40,000+ calls handled daily with up to 1,340 calls managed concurrently
- 80% First Contact Resolution (FCR)
- 25% reduction in average handle time (AHT)
- Advanced Tools to Facilitate Remote Working Stockbroking
Apart from managing call volumes, Ozonetel provides you with tools like real-time dashboards and remote agent features that allow supervisors to maintain productivity effortlessly.
For example, a leading stockbroking firm transitioned to a fully virtual contact center ensuring uninterrupted service with Ozonetel’s platform. The result?
- 650+ agents managed remotely, handling over 1 lakh minutes of calls daily.
- 60% increase in CSAT (Customer Satisfaction Score)
- 40% reduction in agent attrition
Improve the Performance of 900+ Healthcare Advisors
For large-scale initiatives like PM-JAY, managing the performance of healthcare advisors while ensuring beneficiary satisfaction requires advanced analytics and monitoring. Ozonetel’s AI-based tools simplify supervision and enhance advisor performance. The results?
- 900 advisors monitored daily using AI-driven speech analytics.
- 122,000+ hours of conversations analyzed across 11 vernacular languages.
- 30 hours saved per supervisor per month through automated quality audits.
Conclusion
When EX is strong, employees are engaged, motivated, and less likely to leave, which means less turnover, more productivity, and a culture people want to be part of. Leaders who invest in EX aren’t just keeping up with trends; they’re actively setting their companies up for a competitive edge in attracting and keeping top talent.
Take a close look at your current EX. Where are the gaps? What could be done better? Small improvements today can create a lasting impact tomorrow. A positive employee experience doesn’t just improve work for your team—it drives real results that lift the whole organization. So, let’s get moving on building an EX that truly shines.
Start your EX journey today by conducting employee surveys, implementing flexible work arrangements, and investing in employee development.
Find the Best Chatbot for Your Business
Frequently Asked Questions
Call center productivity refers to how efficiently your agents handle customer inquiries, resolve issues, and manage interactions while balancing operational costs and maintaining high customer satisfaction. High productivity means your team is achieving more with fewer resources without compromising quality.
You can measure call center productivity by tracking key metrics and analyzing them regularly. Some common KPIs include:
- Calls Handled Per Agent: The number of calls successfully managed by each agent.
- Abandonment Rate: The percentage of calls where customers hang up before reaching an agent.
- CSAT Scores: Customer satisfaction ratings collected through post-call surveys.
- Net Promoter Score (NPS): Measures the likelihood of customers recommending your services.
- Call Quality: Evaluates how well agents communicate, resolve issues, and follow protocols.
