
Real Estate

NBFC

eCommerce

Insurance

Healthcare

Banks
VOICE AI AGENTS
Drive Cohesive Experiences at Scale, with a Human Touch
Engage tens of thousands of customers with millions of conversations across the lifecycle with Voice AI Agents. Drive superior self-service experience with seamless human handoff.
increase in product inquiry
better lead qualification


Equip Agents with Instant Insights and Accelerate Resolutions
Empower agents to have effective conversations with AI-led nudges and deeper insights built from millions of interactions. Ensure quick and efficient resolutions with contextual guidance in real-time.

higher agent productivity

reduction in average handling time
Understand the Pulse of Customers in Real-time. Respond Effectively
Proactively solve issues even before they occur. Identify conversation patterns, track sentiments, prevent escalations, and deliver empathetic customer experiences, at scale.

increase in customer retention

higher upsell revenue


QUALITY AUDITS
Automate Quality Assurance from Every Conversation
Analyze all customer conversations in real-time with customizable parameters and evidence-based audit trails. Accelerate quality monitoring with bias-free assessments and automated call quality scores.

faster query resolution

improvement in call quality scores
AGENT PERFORMANCE
Elevate Agent Effectiveness with Personalized Coaching
Train your agents with detailed insights from conversations. Improve pitch script and optimize their performance for enhanced sales, service, and customer experience.

increase in lead conversion

incremental revenue


KNOWLEDGE AI
Faster & Better Decision-making with Precise, Contextual Information
Go beyond basic answers with an intelligent knowledge repository that continuously learns and updates itself. Boost agent productivity and drive effective resolutions with actionable information.

reduction in repeat queries

increase in first call resolution
CALL SUMMARIZATION AI
Uncover Deeper Insights to Drive Better Outcomes
Automatically analyze and summarize every customer interaction in real time. Surface key moments, track sentiment, and deliver personalized coaching to improve sales & service outcomes.

reduction in after call work

higher agent efficiency

Agentic AI Workflow
Hire pre-built AI agents for specific use cases.
Seamlessly automate complex workflows, drive real-time conversational insights, and improve business processes.
Connect easily with any third-party CCaaS, customer engagement platforms, and ensure native compatibility within the oneCXi platform ecosystem.

Unified Conversations
Drive unified conversations with our natively integrated CCaaS, CPaaS, and UCaaS platforms.
Route conversations to the appropriate platform considering the immediate need along with a broader context of entire customer journey.
Drive real-time team collaboration, regardless of their locations. Ensure complaints, inquires, and leads are routed to the right agents based on context.

Advanced Voice + Digital
Empower agents to interact with customers across voice & digital channels together, at the same time.
Facilitate quick document exchange during calls to transform sales and customer service.
Solve customer issues over a single interaction and significantly boost CSAT.
Reduce sales and service teams’ workload for increased productivity.

360º Customer View
Bring all conversations and customer data sources into a centralized hub.
Track every conversation across all channels, with real-time understanding of each touchpoint.
Get a complete view of the entire customer lifecycle and drive better decisions with insights from billions of conversations.


Amplify your reach with hyper-personalized, cross-channel
marketing campaigns.

Empower sales to convert leads faster with real-time and intelligent recommendations.

Accelerate resolutions, minimize
churn, and humanize experiences
with smart automation.

Best Use of Tech to Enhance CX

Best CX in Non-Banking Sector

Best Use of Voice of Customer
increase in customer
lifetime value
increase in customer
engagement
increase in lead conversion
increase in
sales
increase in average
order value
increase in customer
retention
decrease in product
return rate
dormant customers
reactivated