Real Estate
NBFC
eCommerce
Insurance
Healthcare
Banks
VOICE AI AGENTS
Drive Cohesive Experiences at Scale, with a Human Touch
Engage tens of thousands of customers with millions of conversations across the lifecycle with Voice AI Agents. Drive superior self-service experience with seamless human handoff.
Equip Agents with Instant Insights and Accelerate Resolutions
Empower agents to have effective conversations with AI-led nudges and deeper insights built from millions of interactions. Ensure quick and efficient resolutions with contextual guidance in real-time.
Understand the Pulse of Customers in Real-time. Respond Effectively
Proactively solve issues even before they occur. Identify conversation patterns, track sentiments, prevent escalations, and deliver empathetic customer experiences, at scale.
QUALITY AUDITS
Automate Quality Assurance from Every Conversation
Analyze all customer conversations in real-time with customizable parameters and evidence-based audit trails. Accelerate quality monitoring with bias-free assessments and automated call quality scores.
AGENT PERFORMANCE
Elevate Agent Effectiveness with Personalized Coaching
Train your agents with detailed insights from conversations. Improve pitch script and optimize their performance for enhanced sales, service, and customer experience.
KNOWLEDGE AI
Faster & Better Decision-making with Precise, Contextual Information
Go beyond basic answers with an intelligent knowledge repository that continuously learns and updates itself. Boost agent productivity and drive effective resolutions with actionable information.
CALL SUMMARIZATION AI
Uncover Deeper Insights to Drive Better Outcomes
Automatically analyze and summarize every customer interaction in real time. Surface key moments, track sentiment, and deliver personalized coaching to improve sales & service outcomes.
Agentic AI Workflow
Hire pre-built AI agents for specific use cases.
Seamlessly automate complex workflows, drive real-time conversational insights, and improve business processes.
Connect easily with any third-party CCaaS, customer engagement platforms, and ensure native compatibility within the oneCXi platform ecosystem.
Unified Conversations
Drive unified conversations with our natively integrated CCaaS, CPaaS, and UCaaS platforms.
Route conversations to the appropriate platform considering the immediate need along with a broader context of entire customer journey.
Drive real-time team collaboration, regardless of their locations. Ensure complaints, inquires, and leads are routed to the right agents based on context.
Advanced Voice + Digital
Empower agents to interact with customers across voice & digital channels together, at the same time.
Facilitate quick document exchange during calls to transform sales and customer service.
Solve customer issues over a single interaction and significantly boost CSAT.
Reduce sales and service teams’ workload for increased productivity.
360º Customer View
Bring all conversations and customer data sources into a centralized hub.
Track every conversation across all channels, with real-time understanding of each touchpoint.
Get a complete view of the entire customer lifecycle and drive better decisions with insights from billions of conversations.
