Ozonetel Named Global Contact Center Software Leader by G2

Trusted by 2,500+ Companies. Loved by Users.

Hear from Customers
O Image
Frost & Sullivan gives Ozonetel the New Product Innovation Award for Speech Analytics

Transform CX at Every Step of Your Customer Journey

with AI & ChatGPT Powered Contact Center Solutions
Learn More
Automated
Quality Audits

Boost agent productivity with unbiased, intelligent performance audits.

Conversational
Intelligence

Assist agents with insights built from millions of customer interactions.

Voice Bots
& Chatbots

Enhance customer self-service with quick, human-like responses.

Intelligent
Neural Search

Drive smarter, faster search results with precise and actionable information.

Boost-productivity-accelerate-responses-3-min
Boost-productivity-accelerate-responses-1-min
Boost-productivity-accelerate-responses-3-D4Se0W-min
Boost-productivity-accelerate-responses-2-min
Choose Ozonetel
Go live within a day! Seamless Integrations Cut operational costs Experts available 24/7

Ozonetel offers an award-winning, cloud-based contact center solution with best-in-class features at highly competitive and flexible pricing.

Try it Now
See Pricing

Big brands put their complete trust in Ozonetel

Ozonetel Call Center Solution enables

0 +
Customers and counting
0 k+
Agents globally
0 billion+
Calls every year

Powering Business Growth Across Industries

Supercharge E-Commerce Customer Support

Supercharge E-Commerce Customer Support

For Big Basket, Ozonetel shortened call queues and integrated with CRM to turn around customer support.


● 99.67% of VIP calls are now answered in less than 10 seconds

● Avg Handle Time reduced by 40% to under 3mins

● Agent productivity up to 70% — an industry-best

Read full story
Simplified order-taking

Simplified order-taking

Ozonetel enabled agents to wrap their calls in 10 seconds or less and simplified after-call work for a Pizza delivery chain.

● Customizable IVR for enhanced customer experience

● 90% agent utilization and up to 100% call answer rates

● Easy to scale up or down. Cost-effective pricing.

Read full story
Transformed Relationship Management

Transformed Relationship Management

Ozonetel’s cloud solution allows Enterprise Capital’s agents to remain available and looped in even when not at their desks.

● Zoho integration for improved productivity

● 24/7 agent availability from anywhere

● “Bring your own trunk” platform flexibility

Read full story

Customized Solutions to Match Industry Needs

Contact Center Performance Report 2020-21
A study of 150 million calls across industries.

Agent efficiency, average speed of answer, auto dialer performance, and more.

Download PDF

Features that Enable, Solve, Improve and Deliver.

AI-enabled Omnichannel Solution

Ozonetel CX hub delivers relevant customer information from across all their interactions. You can triple your interaction capabilities with automation while cutting costs per contact.

Learn More
Purpose-built Auto Dialers

Boost sales performance with Predictive, Progressive, Power, Preview, or IVR dialers. With the ability to detect answering machines and convert text-to-speech, our award-winning dialers significantly increase productivity.

Learn More
Live call monitoring dashboards

Get real-time insights, manage call queues, track performance, & supervise ongoing conversations throughout all communication channels.

Learn More
Complete call center solution

Inbound, outbound, or blended, Ozonetel offers a comprehensive set of tools to get you started in minutes, whether you are a mature firm or just starting. Our 24/7 support teams will guide you through installation and migration. We can also help you integrate with your CRM.

Learn more
solution-img2

Plus more!

Drag & Drop IVR
Automated callbacks
IVR Blasts
Warm & blind transfer
Voicebots & Chat bots
One-on-one onboarding

Ready Integrations
Analytics & reports
Speech ASR (Transcription)
APIs & Webhooks
Dedicated Account Manager
Real time Speech Analytics

For pricing, to set up a trial, or to share your requirements, reach out to us. We are available 24/7.
Talk to our expert
What customers say about us!
★★★★★ 5/5

I cannot say enough about how they have gone above and beyond in helping us out.

Nancy Kerr,
Trilogy, SmartLeads

Consistently recognized by the industry

Every year we focus on delivering the best features, services, and support to our customers.
Our customer-focused dedication consistently keeps us ahead of the competition in multiple categories.
★★★★★ 4.5/5

High Performer
for 4 consecutive years

★★★★★ 4.5/5

Capterra’s
Top 20 Predictive dialers

★★★★★ 4.5/5

Call Center, Auto Dialer &
Predictive Dialer Front Runner

★★★★★ 4.5/5

Auto dialer, Predictive Dialer & Call Center Category Leader

Knowledge center

A collection of information, expert tips and strategies on contact centers, telephony, service management and more.
Webinar Video