Ozonetel integrates tightly with Salesforce to deliver a highly reliable, flexible contact center with tools that optimize productivity for sales teams. Agent utilization and customer experience improve with better call distribution and strategic self-service. Seamless access to customer info on-screen and automatic callback helps agents make the most of every sales opportunity.
Get ready-made connectors for Salesforce. And use our Open APIs for 3rd party integration. Get delivery in 150+ PSTN & VOIP Countries with excellent voice quality, and 99.9% up time & 24x7 support.
Enable single sign-on with no toggling between Salesforce & calling interface. Agents can click to call within Salesforce and access auto call logging & advanced call controls. They can add notes during a call, and be assured that call recordings are automatically stored against customer ticket.
Access Auto Dialers (Predictive, Progressive & Preview) for mass dialing. Use Drag & Drop IVR Designer for flexible campaigns. Avail Virtual Numbers and Number Masking for privacy. And enable Live Monitoring & 70+ extensive reports. We also offer Omnichannel Support via voice, chat, text, email & social.
Ozonetel lets you change the systems you don’t like and keep the ones that are working for you. Bring your SIP trunk and telecom provider, and we’ll integrate our solution with them for you.
Finding it difficult to integrate your legacy system with Salesforce? Ozonetel can bridge the two and maximize your existing infrastructure.