Automate Speech Transcriptions
Automatic transcriptions can help you maintain records or derive deep customer and performance insights.
Speech Analytics
Unlock the true value of your call center data
When you analyze every single call center interaction for sentiment and quality in real time, you boost performance and get customer insights like never before.
Trusted by 2500+ Businesses
How can speech analytics help your call center?
Elevate your call center from a cost-center to a data goldmine.
Prevent Escalations
Real time sentiment alerts prevent escalations before they occur.
100% quality assurance
Never-before quality assurance across 1every single call
Marketing Insights
Derive higher value from your call center data
How It Works
Activate the Speech Analytics dashboard within Ozonetel CloudAgent for sentiment, demographics, speed, and call quality insights.
Speech Rate
Customers may not understand your agents if they speak too fast or too slow. Monitor speech rate to ensure clarity across all your calls.
Agent volume
Raised voices could signal conflict. Create alerts for supervisors to “barge in” and take over calls when this happens.
Customer Sentiment
Analyze customer sentiment across every single call and use it for training, intervention, or marketing.
Customer Gender
Track customer demographics across various campaigns and use it to improve and customize your offers.
Delve Deeper into your Conversations
Keyword Analytics help gauge the training program effectiveness, script adherence, or marketing insights such as customer interest in a specific product or promotional offer.
Monitor Call Quality on Every Call
Signal to noise ratio calculates how much background noise there is on your calls. Measure this ratio across all your calls, and get alerts when the call quality drops.
Why Ozonetel?
Perfect for a growing call center needs
Robust & Resilient
- ISO-Certified
- 99.9% Uptime
- Handles 2.5 billion calls annually
Unmatched adaptability
- Monthly pricing. Scale up or down in minutes
- Open API library for customizatation if needed.
- Option to work with your existing SIP trunk.
Stellar support
- 24 x 7 live phone support
- Free onboarding and training
- One point contact from sales to onboarding
Amazing customer reviews
Start your 21-day free trial
Frequently Asked Questions
Zoho Phinebridge Dialer enables managers to auto-dial complete contact lists. The dialer skips unanswered and busy tones and connects agents to live call recipients on the other end. To use this dialer, the basic flow is:
Export your leads from Zoho
Import your leads into Ozonetel CloudAgent (integrated with Zoho)
Start dialer and start making calls.
Yes. Zoho Phonebridge can accelerate inbound lead responses. When an inbound lead fills a form, your agent will be notified with an alert, or you can use our auto-dialers to automatically call the lead.
When you have a Zoho phone bridge integration, all calls or chats that are made to your business phone are auto-logged into the system against any existing customer ticket. If there is no existing customer ticket, a new ticket is automatically generated, and the call is logged against that.
Yes, when you have a Zoho phonebridge integration, call recordings are automatically stored against the customer ticket.
