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Explore Cutting-Edge Contact & Call Center Solutions

Ozonetel’s comprehensive platform is designed from the ground up to address the challenges that matter most to contact center leaders and CIOs.

Reduce Operational Overhead

Boost Productivity & Agent Satisfaction

Enable Customer Satisfaction

Simplify Modernization Process

We believe things can be better—starting now.

See our solutions in action.

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Ozonetel Offers Modern Call Center Solutions and Much More

Inbound Call Center

Launch Secure Contact Center Solutions in the Cloud.

Do you need an inbound call center to manage your customer support or inbound sales campaigns? Get all the features you need to route & distribute calls better, capture & track call data and monitor & ensure quality with our full-featured call center solution. Go live instantly.

Popular Features

  • IVR

    Drag & drop IVR is easy to configure. Auto attend calls, route efficiently or deliver self-service.

  • ACD

    Distribute calls evenly amongst your agents.

  • Live Monitoring

    Real time queue monitoring let supervisors manage queues & escalations.

  • CRM Integrations

    Deep CRM integrations reduce average handle times on every call.

Outbound Call Center

Manage multiple campaigns with ease

Set up an outbound call center within 24 hours or less. Use our full featured call center solution to manage KPIs across multiple campaigns and improve agent utilisation. Integrate easily with any CRM solution, and use our open API’s to customise workflows.

Popular Features

  • Click to Call

    Click to call customers from your database or CRM.

  • Auto Dialers

    Automate the dialing process with power, predictive or IVR dialers.

  • Call Recordings

    Real time monitoring and call recordings help you manage compliance and quality.

  • Outbound IVR

    Automate how you remind & notify customers with outbound IVR and voice bots.

Integrated

See our CRM, Helpdesk, and Auto-Dialer Integrations

Remove manual processes and workarounds that create bottlenecks and frustration. Ozonetel’s platform integrates readily with other systems and APIs. Salesforce, Zoho, Zendesk, and many more.

Popular Features

  • Screen Pop

  • Smart/Personalized Routing

  • Auto Call Logging

  • Unified Window

  • Call Recordings against Ticket

Intelligent

Discover What’s Possible with Contact Center AI.

Gain competitive advantage and deliver a better brand experience for your customers. Leverage the latest in innovation with Ozonetel’s Artificial Intelligence.

Popular Features

  • Conversational IVR and Voice Bot

  • Speech Analytics

  • Sentiment Analysis

Interactive

Create an Omnichannel Experience that Elevates Conversations.

Increase CSAT scores and boost sales revenue with the next generation in call center software. Combine voice and chat with Ozonetel’s Interactive Assistant.

Popular Features

  • Simultaneous Voice and Chat

  • Web and App Deployment

  • Visual IVR

  • Skill Routing

  • CRM Integration

Upgrade Your Call Center Software and Cut Your Costs.

How Much Can You Save with Ozonetel?

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