Self Service IVR
Boost your call handling capacity
Our self service solution are proven to triple call handling capacity while enabling 4x faster response times — leading to productive call centers and happier customers.
INTERACTIVE VOICE RESPONSE- IVR SYSTEM
Build your own auto attendant, self-service, smart call routing, and more with our flexible, intelligent IVR solutions.
Upload recordings or use text to speech to create welcome messages and after-hour messages that greet your customers promptly and politely.
Create multi-level menus, after-hour call routing, callback options, and more. Route calls in ways that best utilize your agent’s skills, and minimize caller wait times.
Route calls to agents working in remote locations, or working from home, based on their skills and time of the day.
Your IVR can also be used to conduct CSAT surveys, collect feedback or notify customers about offers or dues.
Our self service solution are proven to triple call handling capacity while enabling 4x faster response times — leading to productive call centers and happier customers.
Instantly recognise your caller and route or answer calls accordingly.
Replace DTMF inputs with human speech. Our IVR has Natural language Recognition and Natutal language Processing that enables your caller to converse feely with our IVR system.Â
At Ozonetel, we connect you with product experts who will deeply understand your requirements before
recommending a solution that perfectly matches your business goals.
Our self service solution are proven to triple call handling capacity while enabling 4x faster response times — leading to productive call centers and happier customers.
Instantly recognise your caller and route or answer calls accordingly.
Replace DTMF inputs with human speech. Our IVR has Natural language Recognition and Natutal language Processing that enables your caller to converse feely with our IVR system.Â
Interactive voice response, also known as an IVR system, is an automated phone system that helps direct inbound callers to the right department based on their input from a menu. IVR systems are a powerful way to guide your customers to the right contact center agent and to maximize customer satisfaction.
Ozonetel’s IVR software isn’t just automated, it’s smart too! IVR software technology has been around for a while now, but the best IVR software will always be the one that innovates the fastest. Ozonetel utilizes an easy to use API connection and back-end portal to not only easily build out your IVR menus for inbound calls, but also to automate your IVR call flow process with state of the art software and AI technology. Ozonetel’s IVR system makes call routing, call forwarding, and call recording easy and efficient as well.
Ozonetel’s entire product offering is also cloud-based, allowing for cost savings across the board. Our contact center software easily connects to third party CMS providers and allows for advanced customer engagement such as speech recognition, natural language processing, and other advanced self service features.
IVR systems aren’t just for directing callers to the right call center agents. An IVR is usually your customer’s first interaction with your company and as we all know, making a great first impression is extremely important. Ozonetel’s award-winning IVR system has proven to improve customer interactions allowing for better customer service, and it makes reaching a live agent super easy.
Our call center software also creates a seamless customer experience by collecting the right customer data to ensure your call center agents have as much context as possible to best serve your customers. Ozonetel helps make every customer feel valued with comprehensive customer history.
ISO Certified | HIPAA compliant | 99.9% Uptime
Used across 18 telecom circles in India and 150+ countries.
10+ years of experience. The most comprehensive, full-featured solution in the market.
Ozonetel readily integrates with almost any CRM and business tool you use, including your custom-built software. This means seamless access to information for agents and up to 25% higher productivity.
It’s business as usual for our clients’ call centers during natural disasters, network outages, or lockdowns. Lets agents instantly reroute calls or switch to our mobile app during emergencies.
Manage your workforce and boost customer satisfaction with Ozonetel’s 40+ live monitoring & historical reports. Easily track call queues, customer sentiment, and agent efficiency across multiple inbound and outbound campaigns.
Get the most comprehensive AI-based omnichannel platform. Let blended agents handle voice, chat, WhatsApp, SMS, email, and social media from a single unified dashboard. Scaleup and serve customers faster with intelligent chat & voice bots.
Set up a full-fledged contact center instantly. Our seasoned experts will help you set up, integrate, and launch your solution in 24 hours or less.
Reduce cost per customer with self-service and multi-level IVR options.
Accelerate responses with sophisticated routing & automatic call distribution.
Auto record calls and view recordings against customer tickets for easy tracking.
Boost performance with Live Monitoring, Sentiment Analysis, Whisper & Barge-in tools.
Enable work from anywhere while tracking every call.
Easy access to customer information for better conversations and interactions.
Speed up every campaign with a choice of predictive & progressive dialers.
Improve conversions with seamless CRM integrations.
Monitor performance across multiple campaigns with ease.
Ensure customer privacy by masking customer phone numbers.
Sales reps can Click-to-Call prospects from their CRM.
Call recordings are automatically recorded and logged.
Learn how Big Basket maintains stringent service levels with our inbound solution
Want a call center solution that offers you better value for money and superior customer support?