Hero Banner Bg

INTERACTIVE VOICE RESPONSE- IVR SYSTEM

Fully Customizable,
IVR System

Build your own auto attendant, self-service, smart call routing, and more with our flexible, intelligent IVR solutions.

Schedule a Live Demo

Trusted by 2500+ Businesses across 150 countries

Greet Professionally

Upload recordings or use text to speech to create welcome messages and after-hour messages that greet your customers promptly and politely.

Efficiently route calls

Create multi-level menus, after-hour call routing, callback options, and more. Route calls in ways that best utilize your agent’s skills, and minimize caller wait times.

Answer from anywhere

Route calls to agents working in remote locations, or working from home, based on their skills and time of the day.

Run outbound campaigns

Your IVR can also be used to conduct CSAT surveys, collect feedback or notify customers about offers or dues.

Transform calls with modern IVR features

Do more with Ozonetel IVR System
Self Service IVR
Boost your call handling capacity

Our self service solution are proven to triple call handling capacity while enabling 4x faster response times — leading to productive call centers and happier customers.

Personalize every Interaction
CRM and CTI integrations

Instantly recognise your caller and route or answer calls accordingly.

Intelligent Conversations
NLP drives conversational IVR

Replace DTMF inputs with human speech. Our IVR has Natural language Recognition and Natutal language Processing that enables your caller to converse feely with our IVR system. 

Speak to our sales representative to get started.

At Ozonetel, we connect you with product experts who will deeply understand your requirements before
recommending a solution that perfectly matches your business goals.

Transform calls with modern IVR features

Do more with Ozonetel IVR System
Self Service IVR
Boost your call handling capacity

Our self service solution are proven to triple call handling capacity while enabling 4x faster response times — leading to productive call centers and happier customers.

Personalize every Interaction
CRM and CTI integrations

Instantly recognise your caller and route or answer calls accordingly.

Intelligent Conversations
NLP drives conversational IVR

Replace DTMF inputs with human speech. Our IVR has Natural language Recognition and Natutal language Processing that enables your caller to converse feely with our IVR system. 

Why Ozonetel?

Perfect for a growing call center needs
Robust & Resilient
Unmatched adaptability
Stellar support

Frequently Asked Questions

Interactive voice response, also known as an IVR system, is an automated phone system that helps direct inbound callers to the right department based on their input from a menu. IVR systems are a powerful way to guide your customers to the right contact center agent and to maximize customer satisfaction.

Ozonetel’s IVR software isn’t just automated, it’s smart too! IVR software technology has been around for a while now, but the best IVR software will always be the one that innovates the fastest. Ozonetel utilizes an easy to use API connection and back-end portal to not only easily build out your IVR menus for inbound calls, but also to automate your IVR call flow process with state of the art software and AI technology. Ozonetel’s IVR system makes call routing, call forwarding, and call recording easy and efficient as well.

Ozonetel’s entire product offering is also cloud-based, allowing for cost savings across the board. Our contact center software easily connects to third party CMS providers and allows for advanced customer engagement such as speech recognition, natural language processing, and other advanced self service features.

IVR systems aren’t just for directing callers to the right call center agents. An IVR is usually your customer’s first interaction with your company and as we all know, making a great first impression is extremely important. Ozonetel’s award-winning IVR system has proven to improve customer interactions allowing for better customer service, and it makes reaching a live agent super easy.

Our call center software also creates a seamless customer experience by collecting the right customer data to ensure your call center agents have as much context as possible to best serve your customers. Ozonetel helps make every customer feel valued with comprehensive customer history.

Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
Read More
The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
Read More
Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.

The Ozonetel Edge

Secure
Secure

ISO Certified | HIPAA compliant | 99.9% Uptime

Scalable
Scalable

Used across 18 telecom circles in India and 150+ countries.

Sophisticated
Sophisticated

10+ years of experience. The most comprehensive, full-featured solution in the market.

Start your 21-day free trial

A perfect fit for growing teams

Only Ozonetel offers a variety of hybrid, pure cloud, and private cloud options to suit contact centers of every size and vertical.
Upscale and downscale instantly while keeping your upfront costs low.
Consolidated agent desktop for fast, personalized service
Consolidated agent desktop for fast, personalized service

Ozonetel readily integrates with almost any CRM and business tool you use, including your custom-built software. This means seamless access to information for agents and up to 25% higher productivity.

In-built disaster recovery & business continuity

It’s business as usual for our clients’ call centers during natural disasters, network outages, or lockdowns. Lets agents instantly reroute calls or switch to our mobile app during emergencies.

In-built disaster recovery & business continuity
Intelligent monitoring

Manage your workforce and boost customer satisfaction with Ozonetel’s 40+ live monitoring & historical reports. Easily track call queues, customer sentiment, and agent efficiency across multiple inbound and outbound campaigns.

State-of-the-art AI & omnichannel tools

Get the most comprehensive AI-based omnichannel platform. Let blended agents handle voice, chat, WhatsApp, SMS, email, and social media from a single unified dashboard. Scaleup and serve customers faster with intelligent chat & voice bots.

Deployment is as easy as 1-2-3.
Get started today

Set up a full-fledged contact center instantly. Our seasoned experts will help you set up, integrate, and launch your solution in 24 hours or less.

Everything you need, in one place

Boost customer satisfaction with our Inbound Call Center

Modern IVR
Modern IVR

Reduce cost per customer with self-service and multi-level IVR options.

Smart routing & ACD

Accelerate responses with sophisticated routing & automatic call distribution.

Automated recordings

Auto record calls and view recordings against customer tickets for easy tracking.

Sophisticated monitoring

Boost performance with Live Monitoring, Sentiment Analysis, Whisper & Barge-in tools.

Mobile app

Enable work from anywhere while tracking every call.

Seamless CTI
Seamless CTI

Easy access to customer information for better conversations and interactions.

Boost revenues with our Outbound Call Center

Multiple Auto Dialers 1
Multiple auto dialers

Speed up every campaign with a choice of predictive & progressive dialers.

CRM Integrations
CRM integration

Improve conversions with seamless CRM integrations.

Real-Time reports

Monitor performance across multiple campaigns with ease.

Data Security
Data security

Ensure customer privacy by masking customer phone numbers.

Click-to-call

Sales reps can Click-to-Call prospects from their CRM.

Call Recordings
Call recordings

Call recordings are automatically recorded and logged.

Learn how Big Basket maintains stringent service levels with our inbound solution

See how it works

Recognized by industry leaders

recognized1
recognized2
recognized3

Loved by customers

Best reviews and high customers satisfaction ratings.
4.5/5
4.5/5
4.5/5
4.5/5

Amazing customer reviews

"A pleasant experience with a mutual vision to grow and enhance"
Read More
The whole team at Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
Read More
The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, always responsive and quick to action! Glad to be working with you!
"One-stop solution for all telephony requirements"
Read More
Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"Ease of use"
Read More
Ease of setup. I took over the Infra setup & I was not exposed to this setup earlier. But, few calls with the technical & account manager helped me answer all the questions and go live at the earliest.
"Advanced and an intensive solution that meets all requirements"
Read More
Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
"Amazing product, great support team and excellent dashboards"
Read More
overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements
Schedule a demo with our experts today

Want a call center solution that offers you better value for money and superior customer support?

PHP Code Snippets Powered By : XYZScripts.com