Transform customer experience with Ozonetel

Fully cloud-based contact center solution. Your teams connect from anywhere.
Announcement
Ozonetel partners with Truecaller for Business to offer a verfied I.D on your outbound call campaigns
Choose Ozonetel

Ozonetel offers an award-winning, cloud-based, contact center solution with best-in-class features at a highly competitive and flexible pricing.

Biggest brands put their complete trust in Ozonetel

With 2500 customers and counting, Ozonetel Call Center Solution enables 100K+ agents globally to handle over 2 billion calls every year.

Bigbasket
Supercharge E-Commerce Customer Support

For Big Basket, Ozonetel shortened their call queues and integrated with CRM to turn around the customer support.

● 99.67% of VIP calls answered in less than 10 seconds
● Avg Handle Time reduces by 40% to under 3mins
● Agent productivity at 70% — an industry-best

Food Delivery
Simplified order-taking

For a Pizza delivery chain, Ozonetel simplified after-call work, and enabled agents to wrap their calls in 10 seconds or less.

● Customizable IVR for enhanced customer experience
● 90% agent utilization and upto 100% call answer rates
● Easy to scale up or down. Cost-effective pricing.

Enterprise Capital
Transformed Relationship Management

Ozonetel’s cloud solution allows Enterprise Capital's agents to remain available and looped in even when not at their desks.

● Zoho integration for improved productivity
● 24/7 agent availability from anywhere
● “Bring your own trunk” platform flexibility

Powering business growth across industries

Customized solutions to match industry needs

Contact Center Performance Report 2020-21
A study of 150 million calls across industries
Agent efficiency, Average Speed of Answer, Auto dialer performance, and more.

Features that enable, solve, improve and deliver.

AI-enabled omnichannel solution

Ozonetel CX hub delivers relevant customer information from across all their interactions. With automation, you can triple your interaction capabilities while cutting costs per contact.

Purpose-built Auto Dialers

Boost sales performance with a choice of Predictive, Progressive, Power, Preview & IVR dialers. With ability to detect answering machines and convert text-to-speech, our award winning dialers significantly increase productivity.

Live Call Monitoring Dashboards

Get real-time insights and manage call queues, track performance, & supervise ongoing conversations throughout all communication channels.

Complete Call Center Solution

Inbound, Outbound or Blended, Ozonetel offers a comprehensive set of tools to get you started in minutes whether you are a mature firm or just starting. Our 24/7 support teams will guide you through installation and migration and even integrate with your CRM.

Plus More!

Drag & Drop IVR
Automated callbacks
IVR Blasts
Warm & blind transfer
Voicebots & Chat bots
One-on-one onboarding

Ready Integrations
Analytics & reports
Speech ASR (Transcription)
APIs & Webhooks
Dedicated Account Manager
Real time Speech Analytics

For pricing, to setup a trial, or to share your requirements, reachout to us. We are available 24/7.
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"I cannot say enough about how they have gone above and beyond in helping us out."

Nancy Kerr, Trilogy, SmartLeads

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"The whole team of Ozonetel is very helpful.

Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization."

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"The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end.

Rilin, Always responsive and quick to action! Glad to be working with you!"

Consistently recognized by the industry

Every year we focus on delivering the best features, services and support to our customers. consistently keeping us ahead of the competition in multiple categories.
4.5/5

High Performer
for 4 consecutive years

4.5/5

Capterra’s
Top 20 Predictive dialers

4.5/5

Call Center, Auto Dialer &
Predictive Dialer Front Runner

4.5/5

Auto dialer, Predictive Dialer & Call Center Category Leader

You can not only increase productivity but also save costs for your business with Ozonetel.