The answer is yes! Today, customers want to speak to businesses on the same channels that they are able to connect to their friends. It's easy and convenient for customers to follow up on an order or chat with a customer care executive on WhatsApp....
Learn how better communication solutions can create a contactless delivery experience that your customer loves. If you are reading this in 2020, chances are you have just washed your hands for the nth time today and sanitized your devices! The COVID-19 pandemic has sent shockwaves globally...
Our oldest customer explains how a small business can manage their calls with ease. You can set up a virtual call center with one mobile number, and calls would be distributed to your staff who can handle these queries even when they are at home. The Pain...
What is a voice bot? I would define a voice bot as an interactive voice user interface powered by NLP. It can help your inbound or outbound call center in several ways. In terms of customer support, a voice bot can be used to help provide...
What is the basic motive for a business to provide self-service? Is the aim to reduce call queues, agent workloads, and costs? Or is it to improve their customer experience? Turns out, self-service can simultaneously improve efficiency while improving the customer experience. Because, in many cases,...
Announcing Ozonetel’s seamless integration with Intercom. A chat window on your website is a quick, inexpensive way to provide instant support to a customer or prospect. But have you noticed that when conversations start getting interesting, being limited to typing is frustrating? Because, when a prospect...
You might have a contact center with 500 agents. But if you do not recognize their skills and put them to good use, you wont make the most of your workforce. All your agents are making and receiving calls — some more than the others, some...
Answer that phone and do it quick! When the success of your business depends on your customer’s experience with your contact center, this should be your number one mantra. We have all been on the other side of that phone line, waiting for the IVR to stop...
What a story of a failed burger order tells us about good customer service. Building a great customer experience is a never-ending quest. You just finish deploying one new technology, and a user story pops up to show how it was simply not enough. Your live...
Shopify lets your business set up an online store in minutes. Have you considered a helpdesk, a customer support center or sales channel for that store? You should. Because 61% of your visitors want to speak to someone before making a purchase.* To make this...
US 
Singapore
UAE 