Telephony For Support

Contactless but Connected – Transform Delivery Experiences with Better Communication

11 August in Customer Experience, IVRs, Telephony For Support

Learn how better communication solutions can create a contactless delivery experience that your customer loves. If you are reading this in 2020, chances are you have just washed your hands for the nth time today and sanitized your devices! The COVID-19 pandemic has sent shockwaves globally...

5 guidelines to implement self-service

28 May in Artificial Intelligence, Call Center, Customer Experience, Telephony For Support

What is the basic motive for a business to provide self-service? Is the aim to reduce call queues, agent workloads, and costs? Or is it to improve their customer experience?  Turns out, self-service can simultaneously improve efficiency while improving the customer experience. Because, in many cases,...

Smoothly switch from chat to voice calls on Intercom

16 July in Customer Experience, Ozonetel, Telephony For Support

Announcing Ozonetel’s seamless integration with Intercom. A chat window on your website is a quick, inexpensive way to provide instant support to a customer or prospect. But have you noticed that when conversations start getting interesting, being limited to typing is frustrating? Because, when a prospect...

Call Routing: the logical way to manage your workforce

08 December in Agent Experience, Call Center, Customer Experience, Ozonetel, Telephony For Sales, Telephony For Support

You might have a contact center with 500 agents. But if you do not recognize their skills and put them to good use, you wont make the most of your workforce. All your agents are making and receiving calls — some more than the others, some...