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Call Routing: the logical way to manage your workforce

08 December in Agent Experience, Call Center, Customer Experience, Ozonetel, Telephony For Sales, Telephony For Support

You might have a contact center with 500 agents. But if you do not recognize their skills and put them to good use, you wont make the most of your workforce. All your agents are making and receiving calls — some more than the others, some...

Making international calls? Learn how to ensure high voice quality on VOIP calls.

22 November in Ozonetel

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Outbound IVR

15 November in Telephony For Sales

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