Ozonetel’s call center solutions enable salon staff to remind customers of their next pampering session.
Overview
A salon/spa line provides personal grooming services, and they understand exactly how important it is to pamper their customers whilst making them feel safe and comfortable. The staff members need to make sure that each customer is ready for their appointment by having a phone consultation before scheduling the service. Staff members build strong relationships with customers and call them regularly to book appointments using our CRM-integrated solution.
Challenge
A personal grooming salon’s customers naturally prefer discretion and a high level of personal attention. When customers call to make appointments, they appreciate it if the staff is aware of their previous sessions and knows which technician usually takes care of them. Repeat customers like to be reminded of discount offers and new services as soon as they become available. Salons need a contact center solution that can support these personalized interactions while deeply integrating with their CRM.
Solution
Proactive personalized support
Ozonetel’s cloud solution deeply integrates with spa and salon CRM solutions. The system reminds agents when to call repeat customers. Agents can use click-to-call features directly from the CRM window to remind customers of their next sessions. Thanks to our integrated solution, agents can securely view relevant customer information on their dashboards, making it easy for them to offer recommendations while on the call.
All activities are easily logged and tracked
Every call is tracked on a single platform and automatically logged in the CRM, making it easy to monitor, add notes, stay organized, and follow up.
No infrastructure or equipment costs incurred
Ozonetel’s cloud solution does not require you to purchase new tools and spend time teaching your agents how to use them.
Key benefits
- CRM integration enables a better customer experience
- Effective appointment scheduling
- 24/7 agent availability from anywhere
- 100% call tracking and logging
- Quick, painless setup
