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Handling holiday rush in the call center

11:23 17 February in Most Popular by Prashant

Holidays are all about putting up your feet and relaxing, right? Not if you work in a call center! Businesses work hard to capitalize on the holiday sales peak. That means sales calls, customer care, and food delivery call centers need to go into overdrive. Take, for instance,...

Call Center Data for Marketing

How Can Marketing Teams Use Call Center AI?

08:42 12 February in Artificial Intelligence by prerna

Thanks to AI-based technologies such as Speech Analytics, call center data is more valuable than ever before. Learn how your marketing departments can keep a tab on customer sentiment, demographics, and customer concerns through this technology. Marketing Departments are familiar with AI-based tools like sentiment analysis....

Staying human in the age of bots

01:42 17 January in Uncategorized by rajivb

As we market our voice bot and successfully implement increasingly complicated use cases, a big question I hear within the call center industry is “ What will the role of humans be in the call center now? Will bots completely replace people?” The short answer...