Ensuring the ‘Human Touch’ in the ChatGPT Era: A Look at the Fintech Support Ecosystem
Join our experts for a live webinar to understand the ‘importance of human touch’ in the fintech support ecosystem and how to strike the right human & technology balance.
This webinar is best for:
- Contact center heads,
- Technical Support Heads
- Head of IT Infra
- Operations Heads
What you’ll learn:
- Speeding up digital onboarding in a high-touch, frictionless omnichannel environment
- Account openings, KYC, renewals, claims, personal detail updates — How to remain customer-focused while staying 100% process compliant
- Achieving optimal responsiveness and effortless routing to human agents through ChatGPT-powered chatbots
- How to establish agents as a quality assurance layer between complex queries and virtual agent performance
Learn how sophisticated digital solutions and skilled agents can collaboratively deliver a
consistent, frictionless, and personalized fintech service experience.