Delivering Cloud Contact Center Software at Scale

Ozonetel partners with Business Process Outsourcing firms to provide reliable, cloud-based contact center solutions of any size around the globe. We designed our services from the ground up for large-scale deployments and currently support more than 1000 enterprise clients across 150+ countries. Our service is fully managed to ensure consistent uptime, regular updates, and access to the latest innovations.

Why BPOs Choose Ozonetel

Campaigns: Manage Complexity Across Diverse Clients

Ozonetel allows BPOs to launch and manage unlimited campaigns to meet the needs of each client. Agents can be assigned as needed to relevant campaigns based on timing, availability, language, overall call volume, and more. When agents have competencies that are useful across multiple campaigns, our automatic call distribution helps BPOs make the most of all available resources with skill-based routing.

Migration: Take the Easy Path to Replacing Legacy Systems

Moving one location or a dozen is a straightforward process with Ozonetel’s cloud platform. We specialize in seamless transitions, with a typical setup time of just one day. Our onboarding team works diligently to ensure rapid turnaround and the support and training needed to accelerate adoption. With a feature-rich, intuitive interface, agents and managers get up to speed fast. We make it simple to configure the system for your organization, and our CRM/Helpdesk integrations are readymade for immediate use.

Customization: Get Precisely the Reports You Need

In addition to more than 70 standard reports, our team can build custom reports that pull exactly the data you need and present it in a consumable way. Use these insights to drive improvements in SLA adherence and operations:

  • Agent Utilization
  • Overall Productivity
  • CSAT Scores

  • First Call Resolution
  • Time to Answer
  • Average Handling Time

Connect with our team to start the migration process.

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Full-Featured Contact Center Software

From our CloudAgent platform to the Ozonetel interactive assistant and our voice + chat widget, we are using the power of the cloud, AI and omnichannel to transform the customer experience. With automation, we help teams spend less time on repetitive tasks and more time delivering excellence to BPO clients.

Popular Features Include

  • Power Dialers
  • Data Prioritization
  • Real-Time Analytics
  • Queue Monitoring

  • CRM and Helpdesk Integration
  • Drag & Drop IVR Configuration
  • Outbound IVR Blasts (SMS & Voice)
  • ACD Software

  • Skill, Priority, & Time-Based Routing
  • Language Based Routing
  • Chat Routing
  • Barge-In & Call Monitoring

  • Call Recording
  • Omnichannel Communication
  • SMS (Short Message Service)
  • Email Handling

BPO

An Affordable Solution for Bottom Line Results

Ozonetel is committed to providing best of breed contact center solutions at a substantially lower total cost of ownership compared to your current solution. We help our clients improve profitability by keeping overhead low, productivity high, and customers engaged. Our subscription-based pricing means BPOs can say goodbye to CapEx costs for call center software.