For Big Basket, Ozonetel shortened their call queues and integrated with CRM to turn around the customer support.

● 99.67% of VIP calls answered in less than 10 seconds
● Avg Handle Time reduces by 40% to under 3mins
● Agent productivity at 70% — an industry-best

For a Pizza delivery chain, Ozonetel simplified after-call work, and enabled agents to wrap their calls in 10 seconds or less.

● Customizable IVR for enhanced customer experience
● 90% agent utilization and upto 100% call answer rates
● Easy to scale up or down. Cost-effective pricing.

Ozonetel’s cloud solution allows Enterprise Capital’s agents to remain available and looped in even when not at their desks.

● Zoho integration for improved productivity
● 24/7 agent availability from anywhere
● “Bring your own trunk” platform flexibility