Ozonetel CloudAgent vs Talkdesk

Ozonetel and Talkdesk are both tech-forward contact center solutions. But Ozonetel comes with far more advanced capabilities, delivering scalable power without locking you into an annual commitment.

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Overview

Ozonetel delivers advanced features with scalable plans and lower pricing. Our rapid deployment can get your contact center running within 24-48 hours flat. Here is a detailed comparison of Ozonetel vs Talkdesk.

Pricing and Cost of Operations

Talkdesk keeps their prices under wraps. They don’t have anything publicly available on their website for you to consider. If you want the details, you’ll have to go to them for a firm, personalized quote. But here’s a little insight.

Talkdesk’s prices start at around $65, and they require a commitment of at least 30 agents. This does not include complete campaign management capabilities such as mobile agent, real-time / historical reporting, custom reports / dashboards, APIs, among others. These capabilities are offered at 2-tiers above the basic plan. Which means, it is going to be a pretty sum per user per month to get the full benefits of TalkDesk’s product offering.  

Call Center Capabilities
Advanced Dialers

Ozonetel’s CloudAgent contact center offers powerful, highly rated dialers with options to suit every call center scenario. It includes a power dialer, AI-based predictive dialers, IVR blasters, and preview dialer modes.

Scalable Homegrown Platform

CloudAgent runs on Ozonetel’s completely homegrown platform. It doesn’t rely on exterior third-party apps to assist.

Talkdesk’s core telephony features come from Twilio.

CloudAgent is a far more robust and scalable system, giving you the power to scale on-demand and make whatever customizations you want.

Small operations, mid-market businesses, and large enterprises depend on Ozonetel.

Support

Don’t take our word for it! Here is what real users think

Talkdesk and Ozonetel are matched when it comes to user satisfaction. At half the cost then Ozonetel is truly ensures higher return on your investments.
 TalkdeskOzonetel
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CRM Integrations

CloudAgent is built to integrate with many popular CRMs:

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    Top reasons why companies switch to Ozonetel at a glance

    Lets recap. Here are the top reasons for switching to Ozonetel, at a glance.
    Ozonetel Talkdesk
    Pricing Starts at $25 per agent Starts at $65 per agent
    Minimum agents 3 30+
    Dialer APIS Y N
    Support Dedicated Account Manager Not available for all plans
    24*7 Support for all clients & packages 24*7 Support not available for basic plans
    Support Dedicated Account Manager Not available for all plans
    Dependencies Completely homegrown platform Talkdesk depends on Twilio for core telephony
    Deployment Free Deployment Additional Charges
    Pre-Built Integrations
    Salesforce Y Y
    Zendesk Y Y
    HubSpot Y N
    Zoho Y Y
    PipeDrive Y Y
    Slack Y Y
    Freshdesk Y Y

    Ready to make the switch? Get White Glove Deployment

    We make switching to Ozonetel quick and effortless for you. How does 24-48 hours sound? That’s how fast we can set up a full-fledged contact center. Even complex deployments for large-scale enterprises or business process outsourcing firms with over 1,000 agents are handled quickly.

    We get enterprise contact centers deployed within weeks, whereas Talkdesk routinely takes months. And we’ll minimize any operational interruption as you get live. You can port your existing numbers over to CloudAgent and keep using your existing SIP trunk.

    This doesn’t come with an exorbitant add-on fee. It doesn’t come at any cost at all. With Ozonetel, we deliver free deployment and go-live services across most of our pricing plans.

    Speak to an expert today!

    At Ozonetel, we connect you with product experts who will deeply understand your requirements before
    recommending a solution that perfectly matches your business goals.

    You can not only increase productivity but also save costs for your business with Ozonetel.