For Big Basket, Ozonetel shortened call queues and integrated with CRM to turn around customer support.

● 99.67% of VIP calls are now answered in less than 10 seconds

● Avg Handle Time reduced by 40% to under 3mins

● Agent productivity up to 70% — an industry-best

Ozonetel enabled agents to wrap their calls in 10 seconds or less and simplified after-call work for a Pizza delivery chain.

● Customizable IVR for enhanced customer experience

● 90% agent utilization and up to 100% call answer rates

● Easy to scale up or down. Cost-effective pricing.

Ozonetel’s cloud solution allows Enterprise Capital’s agents to remain available and looped in even when not at their desks.

● Zoho integration for improved productivity

● 24/7 agent availability from anywhere

● “Bring your own trunk” platform flexibility