For Big Basket, Ozonetel shortened call queues and integrated with CRM to turn around customer support.
● 99.67% of VIP calls are now answered in less than 10 seconds
● Avg Handle Time reduced by 40% to under 3mins
● Agent productivity up to 70% — an industry-best
Ozonetel enabled agents to wrap their calls in 10 seconds or less and simplified after-call work for a Pizza delivery chain.
● Customizable IVR for enhanced customer experience
● 90% agent utilization and up to 100% call answer rates
● Easy to scale up or down. Cost-effective pricing.
Ozonetel’s cloud solution allows Enterprise Capital’s agents to remain available and looped in even when not at their desks.
● Zoho integration for improved productivity
● 24/7 agent availability from anywhere
● “Bring your own trunk” platform flexibility
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