POWER DIALER

Your Balanced Dialling
Option

Select power dialing for your telemarketing, cold calling, inbound and outbound sales
calls to optimize agent efficiency and minimize dropped calls.

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How will it work for you?



When your data quality is moderate to high, you can’t compromise on call quality. When your prospect answers, awkward “telemarketer” delays and dropped calls are an absolute no-no. But when you want to call large datasets, agent productivity is important. In such cases, select the Power Dialer feature for a balanced approach. Because it will let you balance quality with efficiency. The Power Dialer is part of our complete contact center suite that address all your outbound and blended contact center needs. This includes telemarketing, cold calling, inbound sales and outbound sales. Our solution is used across various verticals including real estate, ecommerce, travel, insurance and small businesses.

Why Choose a Power Dialer?

  • Agents don’t waste time selecting whom to dial or wait through ringing tones till call connects.
  • A power dialer connects your sales representatives to 2.6 times more leads than a manual dialer.
  • Our statistics show that power dialers improve agent productivity by 150-250%.
  • There are no awkward silences when your caller connects, as compared to a predictive dialer.
  • Zero dead calls as compared to a predictive dialer, which means you don’t have to worry about maintaining FCA dropped call compliance.

Essential Power Dialer Features

SMOOTH CRM INTEGRATION

Push contact lists to the dialer from your CRM window itself in a few clicks.

FLEXIBLE DIALING LOGIC

Lets you choose to dial agent-first or customer-first.

MULTIPLE NUMBER FORMATS

Our power dialer is intelligent enough to understand all phone number formats, so you don’t waste time editing them before uploading.

FLEXIBLE DATA FORMATTING

You have multiple options to easily bulk upload data in excel, csv or other formats via an API.

EASILY SCHEDULE RETRIES

Use our easy a logic engine to specify when and how many times to retry unanswered numbers.

1 CLICK TEXT & VOICE MAIL MESSAGES

Leave voice messages on answering machines; or follow up your call with a text message in a few clicks.

CRM INTEGRATION

Easily organise and manage your outbound calls

  • Our open API’s ensure the deepest, smoothest CTI Integrations.
  • Integrates with Zoho, Zendesk, Freshdesk, Salesforce, Kapture and all other leading CRM software.
  • You can easily send contact lists into your power dialer directly from your CRM window in a few clicks.
  • Screenpop integrations ensure that every time a call connects, the customer/prospects transaction history displays on your agent or Sales Development Reps screen.
  • Our CRM integrations also help manage your inbound sales 5x more effectively.

FLEXIBLE DIALING LOGIC

Change your dialling logic based on data quality

  • You can change the dialling rules based on data quality.
  • For high data quality, choose customer first.
  • For low data quality choose agent-first.

FLEXIBLE DATA ASSIGNMENT

Get better control over workforce management

  • Use agent wise dialling to assign each record to a specific agent.
  • For example, real estate agents may assign record to a agent to help build trust between agent and prospect.
  • Use skill wise dialling to easily assign your calling data to specific department.
  • For example, Insurance companies may assign term insurance campaigns to a department familiar with that product, and general insurance to another department that is well versed in this type of insurance.
  • Flexible data assignment lets supervisors get easy control over how campaigns are managed.

SCHEDULING RETRIES

Control retry rules to increase chances of pickup

  • Use Rules engine to define how many times you want to retry
  • Use reason codes to define retry rules. For example, retry immediately if number is busy but retry tomorrow if number is out of network
  • Retry rules give you the flexibility of dialing customers at most probable time of pickup.
  • Also, it increases the chance of customer pickups.
  • Data is exhausted after 5 retries. Set number of retries based on how much data is flowing into your system.
  • Ensure you manage best practices for retries.

SMS AND EMAIL PLUGIN

Just click to place voice mail messages or text messages

  • Just click to follow up your calls with text messages.
  • Or place a message in your prospect’s voicemails with a few clicks

All Features

    Inbound

  • Auto attendant
  • Single Level IVR
  • Multi-level IVR
  • Multiple extensions.
  • Multiple campaigns
  • Offline agent
  • Landline/Mobile call forwarding

    Call Controls

  • Warm Transfer.
  • Cold Transfer.
  • Hold.
  • Mute.
  • Call transfer advice
  • Custom Hold music

    Advanced CX

  • Artificial Intelligence
  • Voice bots
  • Speech Analytics
  • Natural Language Processing
  • CRM integrations
  • Screenpop
  • Call+Live chat website widget
  • Sticky Agents

    Outbound

  • Voice blast
  • Drag & Drop IVR Designer
  • Feedback IVR
  • Announcement IVR
  • Reminder IVR
  • Dynamic Value
  • Auto personalized message

    Reports & Analytics

  • Management dashboard
  • Agent status monitoring
  • Call traffic Report
  • Agent Performance Reports
  • Live Wallboards

SWITCH BETWEEN MULTIPLE DIALER MODES

When Not to Choose a Power Dialer?

You should choose a power dialer when you have to make 100-900 calls per day and your data quality is moderate to high. There are 3 use cases when a power dialer is NOT the best fit. For example:

  • Use Case 1: When you need to analyze before you call
  • Use Case 2: When you have to make an emergency call to an individual customer and it is not a process but an adhoc task.
  • Use Case 3: When your agents have to call numbers based on their choice than a predefined list. For example, when the leads list needs to be manually verified in 3rd party tool before you calling

With our solution, you can switch between power dialer,manual dialer,ivr dialer and preview dialer, ensuring you always have the best fit for your outbound calls.

Testimonials

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