Select power dialing for your telemarketing, cold calling, inbound and outbound sales calls to optimize agent efficiency and minimize dropped calls.
GET STARTED How will it work for you?
When your data quality is moderate to high, you can’t compromise on call quality. When your prospect answers, awkward “telemarketer” delays and dropped calls are an absolute no-no. But when you want to call large datasets, agent productivity is important. In such cases, select the Power Dialer feature for a balanced approach. Because it will let you balance quality with efficiency. The Power Dialer is part of our complete contact center suite that address all your outbound and blended contact center needs. This includes telemarketing, cold calling, inbound sales and outbound sales. Our solution is used across various verticals including real estate, ecommerce, travel, insurance and small businesses.
Why Choose a Power Dialer?
Agents don’t waste time selecting whom to dial or wait through ringing tones till call connects.
A power dialer connects your sales representatives to 2.6 times more leads than a manual dialer.
Our statistics show that power dialers improve agent productivity by 150-250%.
There are no awkward silences when your caller connects, as compared to a predictive dialer.
Zero dead calls as compared to a predictive dialer, which means you don’t have to worry about maintaining FCA dropped call compliance.
Essential Power Dialer Features
SMOOTH CRM INTEGRATION
Push contact lists to the dialer from your CRM window itself in a few clicks.
FLEXIBLE DIALING LOGIC
Lets you choose to dial agent-first or customer-first.
MULTIPLE NUMBER FORMATS
Our power dialer is intelligent enough to understand all phone number formats, so you don’t waste time editing them before uploading.
FLEXIBLE DATA FORMATTING
You have multiple options to easily bulk upload data in excel, csv or other formats via an API.
EASILY SCHEDULE RETRIES
Use our easy a logic engine to specify when and how many times to retry unanswered numbers.
1 CLICK TEXT & VOICE MAIL MESSAGES
Leave voice messages on answering machines; or follow up your call with a text message in a few clicks.
Why do you need these features in your power dialer?
Our open API’s ensure the deepest, smoothest CTI Integrations.
Integrates with Zoho, Zendesk, Freshdesk, Salesforce, Kapture and all other leading CRM software.
You can easily send contact lists into your power dialer directly from your CRM window in a few clicks.
Screenpop integrations ensure that every time a call connects, the customer/prospects transaction history displays on your agent or Sales Development Reps screen.
Our CRM integrations also help manage your inbound sales 5x more effectively.
FLEXIBLE DIALING LOGIC
Change your dialling logic based on data quality
You can change the dialling rules based on data quality.
For high data quality, choose customer first.
For low data quality choose agent-first.
FLEXIBLE DATA ASSIGNMENT
Get better control over workforce management
Use agent wise dialling to assign each record to a specific agent.
For example, real estate agents may assign record to a agent to help build trust between agent and prospect.
Use skill wise dialling to easily assign your calling data to specific department.
For example, Insurance companies may assign term insurance campaigns to a department familiar with that product, and general insurance to another department that is well versed in this type of insurance.
Flexible data assignment lets supervisors get easy control over how campaigns are managed.
Control retry rules to increase chances of pickup
Use Rules engine to define how many times you want to retry
Use reason codes to define retry rules. For example, retry immediately if number is busy but retry tomorrow if number is out of network
Retry rules give you the flexibility of dialing customers at most probable time of pickup.
Also, it increases the chance of customer pickups.
Data is exhausted after 5 retries. Set number of retries based on how much data is flowing into your system.
Ensure you manage best practices for retries.
SMS AND EMAIL PLUGIN
Just click to place voice mail messages or text messages
Just click to follow up your calls with text messages.
Or place a message in your prospect’s voicemails with a few clicks
You should choose a power dialer when you have to make 100-900 calls per day and your data quality is moderate to high. There are 3 use cases when a power dialer is NOT the best fit. For example:
Use Case 1: When you need to analyze before you call
Use Case 2: When you have to make an emergency call to an individual customer and it is not a process but an adhoc task.
Use Case 3: When your agents have to call numbers based on their choice than a predefined list. For example, when the leads list needs to be manually verified in 3rd party tool before you calling
With our solution, you can switch between power dialer,manual dialer,ivr dialer and preview dialer, ensuring you always have the best fit for your outbound calls.
"Ozonetel has played a pivotal role in the shaping the workflow of guest and partner calls. With Ozonetel, we have a simplified solution for our call routing needs and with the advantage of cloud, we are wireless, highlight being seamless support when need be. However, with the growing number of calls and identified issue types, we would like Ozonetel to create a redundant workaround for know issue types."
LEARN HOW TREEBO USES OUR IVR.
“We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per-agent pricing model, we have managed to keep the overall CS cost at just under 0.5% of the overall revenue; when revenue has grown ten-fold over two years. Due to this stable and robust solution, we are consistently managing AHT of 2.5 minutes and are able to achieve industry-leading FTR of 85%..”
LEARN HOW BIG BASKET USES OUR IVR.
"Better monitoring platform, which is also helping in ensuring that calls answers are given priority. Also, the in-built CSAT system via IVR feedback is a handy tool in gauging customers feedback."
LEARN HOW MEDI ASSIST USES OUR IVR.
Create an outbound process that's just right for you
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