Ozonetel's Offboarding Process
Ozonetel's offboarding and service deactivation policy is now updated. To ensure a standardized and seamless process for all customers, we have implemented the following changes regarding offboarding, deactivation, and contraction requests:
- 1. All offboarding/contraction requests must be submitted through this form. Requests made via other channels (e.g., email, support tickets etc) will not be accepted
- 2.As per the executed Agreement/MSA/CRF, all offboarding requests must be submitted within the notice period specified in the contract. (For third-party OEM services like Truecaller, WhatsApp etc: the notice period shall be applicable as per the OEM's policy.)
- 3(a).Any contraction, offboarding or service deactivation requests will be processed only after all outstanding invoices and financial obligations are settled
- 3(b).Any unpaid amounts will remain payable even after service contraction/deactivation, regardless of the notice period.
- 4.Submission of this form does not automatically guarantee acceptance. All offboarding requests are subject to review and approval by Ozonetel’s Customer Success team. For any queries, kindly please feel free to email us at customersuccess@ozonetel.com or call Saransh Jain at +91 9911321003
