A seamless omnichannel experience for your customers.
Our chatbot answers L1 queries and seamlessly escalates to agents when needed.
Use our advanced voice-plus chat-widget to let customers simultaneously use voice and chat on their chat window. Or integrate with chat solutions like intercom to offer phone support from your chat window.
With Ozonetel, you can manage your live chats, support calls, text messages and more from the same platform.
When chats get long, users prefer to switch to calls. At times like these, let your website visitors click to call you directly from your live chat window. Learn more about our one-of-a-kind voice-plus-chat-widget.
Our chatbot uses intent analysis to understand slang, colloquialisms, and grammatical mistakes. Moreover, since it is AI-based, it continuously learns and improves. Want to know if it can work for you? Contact us for a demo.
Route calls and chats based on skill, time of the day, or account manager.
ACD ensures that you distribute calls and chats evenly amongst agents
Seamless CRM integrations ensure contextual conversations.
Monitor chat queues in real-time to enable better performance.
Access transcripts and 40+ reports that provide you with actionable insights.
Manage your calls on the same platform as your live chat.
