A business phone number with a customized auto-attendant
IVR solutions can handle growing call volumes with a personal touch. Today’s latest technology enhances the identification, segmentation, and routing processes of all the incoming calls, making the call process seamless.
When an IVR solution fields all the regular customer queries, it frees the agents to focus on more complicated queries, leading to increased productivity.
Use sticky agents to allow your customers to speak with the same agent they talked to earlier, eliminating the need to repeat information. Deeply integrate with various CRM solutions to personalize every conversation.
Your sales teams, delivery teams, service engineers, & relationship managers can share virtual numbers with customers. They don’t need to reveal their personal numbers for customers to connect to their mobile phones, landlines, or softphones. Customer phone numbers are also masked, keeping data and privacy safe.
There is no infrastructure cost, hardware, or software to purchase when you use Ozonetel’s IVR number. Just pay per use and scale up or down the number of users any month as per your needs.
With DTMF, keying or touching a number on the phone creates a sound at a certain pitch. This happens when the caller keys in a number in response to a prompt. For example, prompts to select a language or enter a date of birth.
This touch-tone technology allows intelligent call routing without a human agent. Each number key on a telephone emits two simultaneous tones: one low-frequency and one high-frequency.
IVR platforms with voice recognition capabilities enable a caller to give verbal responses instead of using the keypad to navigate the menu. For example, an IVR menu might say, “For billing, press three or say ‘billing.’”
More advanced IVR systems deploy speech-recognition software that allows a caller to communicate with a computer using simple voice commands.
IVR allows you to greet your callers with a customized message. You can even set it in different languages.
IVR solutions automate the call routing process by forwarding calls to the best-suited agent and ensuring a successful query resolution in the first call itself.
With our solution, your customers can connect to agents even if they are not at their desks. And the best part – every call is logged, so even if someone gets disconnected in the queue, you can call them back easily. You can also get SMS alerts on every call that goes unanswered. Plus, you can use these call recordings to train agents, monitor performance, or resolve conflicts.
With Ozonetel Lite, you get a virtual receptionist to answer calls and offer callers menu options. Our smart routing logic helps your customers find what they are looking for faster and is more cost-effective for your business. Now, you can serve customers at scale.
When you use Ozonetel Lite, you can greet your callers with welcome messages and offer them custom menus as per your business needs.
You can easily track which call went to which department and see the status of calls.
Another feature of IVR, call barging, helps you assist your agents on call without your customer knowing about it.
Use an existing number or choose from our toll-free and local number
Login and setup your IVR in minute. Add a menu to route callers to the right department
That’s it. Agents can now answer customer calls on their mobile phones. And you can easily log in to view call reports and recordings.
IVR solutions offer substantial cost savings and help improve your agents’ productivity. Ozonetel’s solutions can integrate custom data sources and business processes to your IVR using flexible API tools. This enables you to weave context into every customer interaction with customer data.
You can also customize your IVR as you gather customer feedback to deliver a tailored, transformative experience that’s unique to each customer.
