Ivr number

Streamline your business communications with an IVR Number

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What Is an IVR number?

An IVR number is a business phone number that is answered by an auto attendant or IVR. It is an automated customer service solution that uses pre-recorded responses to help your customers access and find desired information on their own without an executive’s help.
Ozonetels IVR’s give your businesses additional access to data enriched analytics, call tracking, and automated call distribution to maximize efficiency across all your inbound calls.

Benefits of IVR Numbers

Here is how an IVR number can add value to your business.
Handle high call volumes with ease

IVR solutions can handle growing call volumes with a personal touch. Today’s latest technology enhances the identification, segmentation, and routing processes of all the incoming calls, making the call process seamless.

Boost productivity

When an IVR solution fields all the regular customer queries, it frees the agents to focus on more complicated queries, leading to increased productivity.

Improve Customer experience

Use sticky agents to allow your customers to speak with the same agent they talked to earlier, eliminating the need to repeat information. Deeply integrate with various CRM solutions to personalize every conversation.

Privacy & data protection

Your sales teams, delivery teams, service engineers, & relationship managers can share virtual numbers with customers. They don’t need to reveal their personal numbers for customers to connect to their mobile phones, landlines, or softphones. Customer phone numbers are also masked, keeping data and privacy safe.

Scale with ease.

There is no infrastructure cost, hardware, or software to purchase when you use Ozonetel’s IVR number. Just pay per use and scale up or down the number of users any month as per your needs.

Improve conversations with advanced IVR technology

IVR systems have two basic components that enable the computer to understand and process the caller’s requests - voice recognition technology and Dual-Tone Multi-Frequency signaling (DTMF).
DTMF and IVR

With DTMF, keying or touching a number on the phone creates a sound at a certain pitch. This happens when the caller keys in a number in response to a prompt. For example, prompts to select a language or enter a date of birth.

This touch-tone technology allows intelligent call routing without a human agent. Each number key on a telephone emits two simultaneous tones: one low-frequency and one high-frequency.

Voice recognition technology and IVR

IVR platforms with voice recognition capabilities enable a caller to give verbal responses instead of using the keypad to navigate the menu. For example, an IVR menu might say, “For billing, press three or say ‘billing.’”

More advanced IVR systems deploy speech-recognition software that allows a caller to communicate with a computer using simple voice commands.

Deliver Seamless Interactions with Ozonetel

Ozonetels IVR number solution is easy to build, deploy, and iterate. It leverages the latest cloud-based technology to help your customers find what they are looking for faster, reduce operational costs, and increase brand loyalty.
Here’s what makes it unique:
Customized messaging

IVR allows you to greet your callers with a customized message. You can even set it in different languages.

Intelligent call forwarding

IVR solutions automate the call routing process by forwarding calls to the best-suited agent and ensuring a successful query resolution in the first call itself.

Call recordings

With our solution, your customers can connect to agents even if they are not at their desks. And the best part – every call is logged, so even if someone gets disconnected in the queue, you can call them back easily. You can also get SMS alerts on every call that goes unanswered. Plus, you can use these call recordings to train agents, monitor performance, or resolve conflicts.

Smarter call routing

With Ozonetel Lite, you get a virtual receptionist to answer calls and offer callers menu options. Our smart routing logic helps your customers find what they are looking for faster and is more cost-effective for your business. Now, you can serve customers at scale.

Virtual receptionist

When you use Ozonetel Lite, you can greet your callers with welcome messages and offer them custom menus as per your business needs.

Reports

You can easily track which call went to which department and see the status of calls.

Call barging

Another feature of IVR, call barging, helps you assist your agents on call without your customer knowing about it.

How to setup Ozontel’s IVR number

1

Choose your Phone Number

Use an existing number or choose from our toll-free and local number

2

Setup Your IVR

Login and setup your IVR in minute. Add a menu to route callers to the right department

3

Get Started.

That’s it. Agent now answer customer calls on their mobile phones. And you can easily log in to view call reports and recordings.

Automate Your Business Interactions with Ozonetel

IVR solutions offer substantial cost savings and help improve your agents’ productivity. Ozonetel’s solutions can integrate custom data sources and business processes to your IVR using flexible API tools. This enables you to weave context into every customer interaction with customer data.

You can also customize your IVR as you gather customer feedback to deliver a tailored, transformative experience that’s unique to each customer.

Amazing customer reviews

"A pleasant experience with a mutual vision to grow and enhance"
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The whole team at Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, always responsive and quick to action! Glad to be working with you!
"One-stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"Ease of use"
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Ease of setup. I took over the Infra setup & I was not exposed to this setup earlier. But, few calls with the technical & account manager helped me answer all the questions and go live at the earliest.
"Advanced and an intensive solution that meets all requirements"
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Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
"Amazing product, great support team and excellent dashboards"
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overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements
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