Ozonetel healthcare solutions

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Our solutions

There are multiple ways in which Ozonetel’s omnichannel communication platform helps healthcare companies to
enhance patient experience & simplify operations.
Continuous, omnichannel patient engagement

Connect with patients on their preferred channel at various steps of the patient journey with automated calls, text messages, and WhatsApp conversations.

Confirm or reschedule appointments.
Remind patients about collection visits.
Remind patients about and schedule post-care follow-ups.

Streamlined clinician roster & call management

Simplify how your clinicians manage their at-home collection visits

Self-service IVR for clinician roster management.
Automated reminders & rescheduling
Virtual Number Masking to securely connect patients & clinicians.

Full-fledged helplines & contact centers

With Ozonetel, you can deploy an enterprise-grade, HIPAA compliant contact center or helpline in a matter of hours.

Deploy multi-level IVR & quick call transfers.
Enable remote working.
Easily distribute, monitor, & track calls.
Automate outbound calling with call prioritization.

Self service solutions to reduce staffing needs

Enable 24/7 self service for checking lab report status, rescheduling appointments, & more.

Self service IVR & AI-based chatbots.
Cancel or reschedule appointments with ease.
Automated SMS for test results & reports.

Why Ozonetel?

India’s top healthcare brands choose Ozonetel because it's dependable, flexible, and easy to use.
Ultrafast deployment

Ozonetel offers the industry’s fastest deployments. Setup in as little as 24 hours if there are no external dependencies

Omnichannel

A single platform to automate & manage phone calls, SMS texts, WhatsApp messages, and chatbot conversations.

Secure & robust

ISO-27700 and ISO 27001 certified, Ozonetel provides a HIPAA compliant contact center software used by 100,000+ agents across the globe

Deep integrations with your CRM, HMS, & EHS software

Ozonetel’s Open API platform eradicates siloed systems, process inefficiencies, and the limited view of patient journeys that traditionally restrict healthcare service providers from reaching their optimal service potential

Customer success stories

smiling female customer service agent wearing headset working at computer
Dr. Lal PathLabs simplifies reporting & improves FCR by 60% with Ozonetel
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How to Set up IVR for Inbound Call Centers
Portea automates patient engagement with prioritized call scheduling
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what is a predictive dialer
HCAH automates patient check-ins & home care with Ozonetel
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Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
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The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
Ozonetel powers PMJAY helpline

Pradhan Mantri Jan Arogya Yojana is the world’s largest health insurance scheme. Ozonetel is proud to power its helpline with state-of-the-art contact center features, including AI-powered Speech Analytics

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Explore key capabilities

Explore Ozonetel’s critical tools & features for the healthcare vertical.
Ozonetel CCaaS

An all-in-one contact center solution. Set up a contact center in hours.

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Hospital IVR

Set up a multi-level IVR with self-service.

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Outbound-Service-&-Sales
Outbound dialers

Our dialers make it efficient to automate callbacks and proactively reach out to your patients.

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Virtual number masking

Enable medical representatives and clinicians to securely call patients from their mobile phones with masked caller IDs.

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SMS automation

Send personalized notifications based on electronic health records.

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whatsapp
WhatsApp integration

Offer self service & converse with patients on a channel of their choice.

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We’re here to help

Ready to discuss how we can partner to transform your Healthcare Communications? Our team members are ready to help you now.
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